• Distinguished as a Top 5 performer on a monthly basis, and awarded #1 Top Performer (Sprintacular) for the years 2017 and 2018.• Qualified for the Work @ Home program, and have successfully worked remotely for the past 6 years.• Handle approximately 80-100 inbound Consumer calls on a daily basis in a fast-paced environment, with limited supervision as a work at home agent.• Perform identity verification on credit applications, to help reduce occurrences of identity theft and fraud.• Provide chat room support for escalation requests from other Credit Analysts and for online orders requiring application submissions.• Review and respond to exception request email queue.

Full-time, Live-in Caregiver to Elderly Family Member

• Created the Document Control department under the direction of the Quality Assurance Manager, including setting up procedures, policies, regulations, filing systems, etc., to establish a functioning department.• Designed records in order to maintain ISO certification.• Collected and maintained hard-copy and electronic database files of the latest revision level documentation necessary to define product configuration and control manufacturing processes for 150+ formulas.• Processed quarterly and annual EPA and FDA, and State pesticide registrations, and paperwork for Canadian suppliers and Health Canada.• Performed annual inventory on 500+ items.

• Designed, implemented, and maintained all programs for the Autodesk Developer Channel (ADC).• Performed all aspects of the contractual lifecycle (preparation, review, negotiation, execution, management, etc.).• Organized, maintained, and electronically tracked all contracts and related documents.• Lead all aspects of Customer pricing, price re-determinations, and performance management.• Served as the internal liaison, in both domestic and international geographies, to keep all programs in compliance and make sure they followed Autodesk standards.• Operated as our group’s internal liaison during the SAP re-implementation (upgrade), to ascertain that there were no incompatibility issues.• Supported a 5-person sales team in customer account status, administrative needs to close their sales, and updates on company policy changes.• As a small but tight-knit team, we increased sales from $8M to $12M within 2 years.• Generated product orders, collected and billed quarterly Royalty Reports, and created and maintained customer databases and files for 300+ Original Equipment Manufacturing (OEM) customers.