Sheri Jones Email and Phone Number
Sheri Jones work email
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Sheri Jones personal email
Creative, compassionate and clever! After over a decade of teaching in early childhood development and serving food & beverages at unique and high quality establishments, I discovered a career life in technology and communication. I have contributed to my teams and customers as a Technical Support Representative, Subject Matter Expert, Quality Assurance & Operations Lead specializing in Personal Account Tech Support and Security with a Customer Care Experience focus. Currently growing as a Store Consultant of Office Services, Printing, Signs & Graphics, plus specializing in international & domestic shipping and packing services. I am an advocate of diversity, equity and inclusion in the workplace. I enjoy training others in operations, policies & procedures and bringing people together for team engagement events and activities!
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Lead ConsultantFedex Office Jul 2024 - PresentOregon, United States
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Store ConsultantFedex Office Apr 2023 - Jul 2024Consultant of Printing services for personal and business clients. Professional packing and shipping services. Office print, copy, fax, scan assistance. Retail subject matter expert. Team Engagement coordinator. Opening/Closing Procedures. Back Office/Store Daily financials.
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Operations/Quality Assurance LeadFcr Jun 2020 - Jan 2023Perform QA audits of customer/agent ticket interactions. Coach/train/mentor agents. Leadership Team Collaboration on workflow process improvements. Account support for retail and corporate customers via live chat/email/phone. Zendesk/Microsoft/Slack proficient. -
Subject Matter ExpertFcr Feb 2019 - Jun 2020Perform reviews of agent/customer interactions to determine root cause of customer dissatisfaction. Provide support & guidance of workflow comprehension to colleagues. Support customers with their accounts and company website. Answer colleague questions in team chats to facilitate learning and excellent customer support.
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Technical Support RepresentativeFcr Oct 2017 - Feb 2019Technical support via live chat, email and phone. Analyzed customer questions and researched to find correct and helpful solutions. Exercised critical thinking, strong reading comprehension, clear communication, empathy, fast typing and patient guidance with account holders. Utilized resources independently to make educated decisions to assist US/domestic and global customers. Provided help with website understanding, placing orders and managing one’s account.
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Server/BartenderMichelbook Country Club Dec 2016 - Oct 2017Mcminnville, Oregon, United StatesPrivate golf club member services: bartender, server, special events, banquets, etc. -
TeacherHand In Hand Elc At Zion Lutheran School Apr 2013 - Oct 2017Corvallis, Oregon, United StatesTeacher/Early childhood educator. Supervised, managed and assisted in operation and education within early childhood education center. Infants-PreK/Elementary Age. Substitute Teacher: Jan 2016-Oct 2017.
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Server/BartenderSunup Brewing Co. Jan 2012 - Jun 2012Phoenix, Arizona, United StatesServed tables and bartended at popular brewery/restaurant. Left to relocate to Oregon. -
ServerBoulders On Broadway Sep 2009 - Jan 2012Tempe, AzCocktail and food server.
Sheri Jones Education Details
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Education -
General Studies
Frequently Asked Questions about Sheri Jones
What company does Sheri Jones work for?
Sheri Jones works for Fedex Office
What is Sheri Jones's role at the current company?
Sheri Jones's current role is Customer Support Professional.
What is Sheri Jones's email address?
Sheri Jones's email address is sh****@****fcr.com
What schools did Sheri Jones attend?
Sheri Jones attended Chemeketa Community College, Santa Rosa Junior College.
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Sheri Jones
Assistant Manager, Learning & Talent Development At Navy Federal Credit UnionChesapeake, Va3verizon.net, navyfederal.org, navyfederal.org1 (888) 8XXXXXXX
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Sheri Jones
Executive Director Of Military Certification And Compliance At Grand Canyon EducationGreater Phoenix Area3gcu.edu, phoenix.edu, aol.com -
Sheri Jones
Tapping Into Equine Wisdom To Build Value-Based Leaders Through Training, Facilitation, And Collaboration Among HumansPrattville, Al
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