Our department for E-Fulfillment expanded to Overnights and ready for a change. I worked Sunday-Wednesday 9p-7a.Worked queues in both Sabre and Apollo GDS by fixing errors sent back from GDSX or Ticketing, and working special requests. Check back-up queues in both systems to ensure that Tickets and E-Invoicing/Emails were completed. Taking inbound calls from Clients needing assistance with Online Support as in password Resets, how to create an online profile, and why received an error. Also, when Clients need to change an Online Booking. Working the Travel and Transport Inbox for Clients who have emailed assistance for Online Support or for making changes to an Online booking. Online Booking Tools used were Concur, Rearden, GetThere and ResX.

Responsible for maintaining Service Levels and support to Team for questions and coaching. Assisted with Time Cards and Scheduling when needed. Resolving client complaints due to agent errors and regaining clients trust. Worked on reports for clients and colleagues. Assisting in working with agents on calls holding or working queues when busy. Completing yearly agent evaluations. Online Booking Tools used were Travelport, Concur, Rearden, ResX and GetThere.

Working queues in both Sabre and Apollo GDS system by fixing errors sent back by GDSX or Ticketing for Corporate Travel, and working special requests. Checking the back-up queues in both systems to ensure that Tickets/Emails were completed. Taking inbound calls from Clients needing assistance with Online Support as in password resets, how to create an online profile, and why they received an error. Also, when Clients need to change an online booking. Working the Travel and Transport inbox for Clients who emailed for assistance for Online Support or for making changes to an online booking. Online Booking Tools used were Travelport, Concur, ResX, Rearden and GetThere.

Formerly known as Rosenbluth International. Duties included Supervisor Calls, monitoring AHT, walk the floor to answer questions, monitor CMS, and evaluate real time service levels, initiate Trigger Points to assure Account meeting service levels, conducting Interviews, monthly side by sides and phone monitors of Team Members. Worked in Apollo GDS for Ameniti/Silverwings Plus Accounts which are divisions of United Airlines.

Duties included Reception with Multi-phone system, filing, mail, maintaining Time Clock for Fargo Employees, submitting Payroll bi-weekly to Home Office, Missing Ticket Report, assisting Salesmen with Requisitions, Car Maintenance log of all Fargo Company Vehicles, Order Entry Spreadsheet for Manager to keep track of all Installs for Fargo Office, and back-up to Inventory when needed.

Duties included Supervisor Calls, monitoring AHT, walk the floor to answer questions, monitor CMS, evaluate real time service level, initiate trigger points to assure Account meeting service levels, logged in to take calls minimum 8hrs a month, website navigation, conducting Interviews, monthly side by sides and phone monitors of Team Members.

Duties included inbound calls and emails for booking air, car, hotel and Amtrak reservations for Corporate clients. Trained to work on Apollo and Sabre Airline Reservations Systems. Handled both domestic and International travel and for multiple accounts. Coaching other agents for two weeks in Dickinson ND for Oracle & CSC Accounts. Also worked on Debit Memos for the Northrop Grumman Account.

Cashier and Courtesy Counter. Duties included scanning groceries, video rentals, money orders, Western Union, FedEx, UPS, USPS, and handled Customer complaints.