Sheri Neely Email and Phone Number

Responsible for overseeing service delivery across Indev’s complete portfolio of accounts. Leads account management, project delivery, and business operations, ensuring Indev’s intelligent automation, software development, data analytics and cloud enablement services meet the highest standards of quality and efficiency.

• Drive strategic growth and development by identifying opportunities and executing initiatives to expand revenue within new and existing client accounts.• Cultivate and nurture relationships with key executives and operational leaders from client organizations and prospective clients.• Monitor customer health scores regularly, identify potential churn risks, and implement preemptive measures. • Provide comprehensive briefings to internal leadership on overall account health.• Conduct formal periodic reviews with clients to assess performance, identify opportunities, and explore new strategic approaches.• Recruit experienced leaders and attract high-potential contributors to the team.• Foster collaboration within the team and across the customer lifecycle, encouraging continuous learning and maximizing customer business impact while focusing on employment engagement and succession planning.

• Provides leadership to an 800-person business unit responsible for $98M in revenue. Primarily responsible for daily business operations of the company, including internal IT, procurement, pricing, finance and accounting, facilities, project execution, and engineering operations, to ensure quality and maintenance of key operational processes and procedures, contributions to company growth, and continuous refining and improvement of business processes.• Smooths organizational friction inherent in a leveraged/shared service model by understanding competing resources and priorities, helping teams to resolve conflicts, preparing the organization for the onboarding of new work, and maintaining operational excellence in all engagements.• Creates, implements, and communicates emerging operational processes, internal infrastructures, reporting systems and policies all designed to foster growth, profitably and efficiencies within the company.• Collaborates with recruiting and human resources teams, as well as project operations teams, to establish recruiting, training, and hiring strategies to ensure the smooth onboarding of new customer engagements and program execution.• Leads Execution Planning to facilitate the logical transition from business development -> capture -> operations -> transition to successful executions into new (and renewing) customer environments and engagements.• Previously, responsible for project execution and delivery for all customers, which span multiple Federal Government agencies. Responsible for budget and cost control for $50M in engagements, to include managed services, cloud automation and migration, and application development projects.

• Profit and Loss (P&L) responsibility for over 100 technical professionals within a program portfolio with annual contract values of $25M, leading mission critical Software Development engagements with federal government agencies.• Led project execution in IT Service Delivery including software and hardware integration, software design and development, application systems operations and maintenance, information assurance, and infrastructure operations. Supported agencies such as PBGC, Nuclear Regulatory Commission (NRC), Federal Election Commission (FEC), National Cancer Institute (NCI), Office of Personnel Management (OPM), and the Social Security Administration (SSA).• Coordinated all business unit related activities to include human resource management, recruiting, financial performance, and business development activities.• Met regularly with customers to ensure customer satisfaction, identified risks, and facilitated resolutions with customer and direct reports.• Ensured the implementation of CMMI Level 3 process improvement procedures across the business unit.

• Full P&L responsibility for 130 staff members with annual revenues of approximately $30M.Oversaw mission critical IDIQ contracts with OPM and USPTO focused on project execution in areas that encompass IT service delivery including software and hardware integration, software design and development, and operations and maintenance.• Ensured coordination across leveraged teams to include recruiting, HR, invoicing, payroll, and quality assurance.• Led teams performing full lifecycle software engineering and IT infrastructure support.• Worked with customers to assess technical and business requirements, evaluate solutions, provide recommendations, and ensure successful implementation while enhancing organizational effectiveness.• Participated in both program management and business development activities to ensure growth and successful delivery of all contractual commitments.• Part of the executive team to deploy SEI CMMI L2 process improvement procedures resulting in a successful SCAMPI audit.

• Responsible for comprehensive project execution for a $60M/year business unit encompassing ten IDIQ contracts, 75 task orders and 300 personnel.• Focused on budget and cost control for all engagements, resource management to include staffing, recruiting, and career development for staff engaged on projects, customer relationship management, and capture activities.• Also provided strategic guidance, quality assurance, and technology reviews for all projects to identify synergies across programs• Scope of services included: enterprise architecture; IT policy; infrastructure protection and IA; IT business transformation; communications support; Capital Planning and Investment Control support; intra- and inter- governmental IT initiatives support; system definition and functional requirements; and business process management.• Provided flexible, innovative, and cost effective solutions to meet the Information Management (IM) and Information Technology (IT) requirements of all federal and state agency engagements.

• Managed and supported a team of information architects, designers, engineers, and implementation specialists tasked with completing end-to-end web site development projects using a proprietary XML/Java-based content management system.• Responsible for implementing and managing change control procedures.• Managed the design team that created navigational and design models, and personally presented design deliverable to clients.• Responsible for advising client on implementing content production, revision and administration processes using proprietary content management system.• Additionally, presented executive-level reports on project deliverables and resource allocation.• Tracked costs and expenses, which were then assessed closely against the original budget.

A variety of IT program and project management positions from 1991 - 2001 working with both the government and commercial industry. Companies included worldweb, Baan, Productivity Point International, and Techmatics (now GD).Experience included SDLC project management, financial oversight, organziational leadership, and training.