Sheri Reay Email & Phone Number

Scottsdale, Az

Lead, direct, and support 12 trainers in two locations by facilitating open and ongoing communication, providing professional development resources, and increasing subject matter expertise Conduct ongoing train-the-trainer sessions, sharing best practices for classroom delivery as well as document authoring techniquesDesign, update and deliver annual regulatory training modules and assessments based on CMS guidance and department policies and procedures to a range of employees (entry-level to managerial) across six locations nationwide Develop and update user-friendly new hire training manuals and corresponding workbooks that include activities for differing adult learning styles Compose and maintain on-the-job reference documents for data entry, pharmacy technician, and pharmacist level employees Review, validate, and update all existing job aids, work instructions, and training materials regularly as operational processes and industry standards evolve Consult with senior and mid-level management to evaluate and restructure curriculum to improve training effectiveness and delivery to increase quality, timeliness, and overall operational success Organizational Process Development and ImprovementPartner with the compliance team during internal, client, and CMS audits by supplying training materials, evidence of employee training, and by contributing to remediation efforts in areas of non-compliance Establish and nurture positive relationships with clients by anticipating business needs and working with account managers to ensure timely resolution of issues

Scottsdale, Arizona

Lead team of analysts and pharmacists to provide reviews of medication appeals for Medicare Part D. Continuously reviewed CMS guidance to gain high level knowledge of regulatory requirements in order to effectively lead the team in maintaining compliance.Effectively onboarded new hires and served as a lead supervisor, providing support to multiple sites across the country.

Ms Ed, Training And Performance Improvement

Bs, Business Management