Utilize existing MDM environment (IBM) to provision, deploy, manage, and support company wide mobile devices; iOS and Android Provide support to end users for computer, application, system, device, access and hardware issuesTroubleshoots and resolves technical issues either remotely or on client siteDocument trouble tickets, resolve, and monitor problem resolution status and report status back to end usersMaintain and upgrade equipment; Windows 7 to 10; MacOS, iOS, Android Develop training materials and written procedures for processes and How To GuidesCommunicate and coordinate with external vendorsResearch and make recommendations for future system upgrades

IT technical supportInsurance verificationPleasant phone/in-person communicationAttention to detailMultitaskingScheduling patient appointmentsMaintain flow of patient care (eliminate wait times)

Ability to use/learn current technologyDisplays positive, professional tone, exhibit empathyProvides exceptional Customer serviceExcellent problem‐solving and time management skillsUnderstanding Customer needsIdentify opportunities to grow the businessResolve customer issues at first point of contact

Installing and configuring computer hardware operating systems and applicationsMonitoring and maintaining computer systems and networksData EntryScheduling deliveries, coordinating with outside companiesProject coordinationMaintain good long term relationship with customers, sales staff and suppliersPurchasing/Ordering materials and merchandiseMonitor and maintain the computer systemsSupporting the roll-out of new applicationSetting up new users' accounts and profiles and dealing with password issues;Testing and evaluating new technologyTraining staff on computer applications