Manages customer experience communications and drives a focus to ensure a superior customer experience and operational effectiveness including cost reduction, minimizing friction points, and customer retention. The main areas of focus are Proactive Communications (ProComm), Contact Center Customer Experience, and CX Projects.

Managed various financial functions within Tiffany & Co. Credit Department: Collections, Customer Service, and Credit Authorization/New Accounts. Oversaw both retail and corporate credit application processes to ensure sound financial decisions were made. Assisted representatives in identifying best practices through day-to-day coaching, training, and research to achieve the highest level of competency and results in the extension of credit and processing of new accounts.