Established in 1998, Sheri’s mid-western based company, The Watts Connection, Inc. enables organizations and individuals achieve extraordinary business results by identifying, repairing and reconnecting impaired communications within companies, both large and small. Sheri uses her expertise and business acumen to diagnose and improve performance at every level of the organization, including senior leadership, middle-management, supervisors and front-line employees. With over 35 years of experience within the corporate environment. Sheri’s clients include AT&T, Eli Lilly, ComED, Clarian Healthcare Network, KPMG Consulting, Cheap Tickets, Indiana Wesleyan University, Ball State University, Butler University and many other well-known companies, organizations and learning institutions. Sheri also used her expertise to help facilitate participation at the 2009 International Call Center Management Conference in Beijing and Shanghai, China.Motivational Speaker, 2000 – Present - On behalf of Bob Nelson, CEO and Best Selling Author at Nelson Motivation, at Oberthur Gaming Technology, Revenue Development Systems, Oscar’s Restaurant, Wittenberg University, Atlantic City New Jersey Food Assn., Cuna Mutual Group, NYSEG, Benescript, University California/San Diego (UCSD)Specialties: Customer Service, Sales and Marketing, Leadership and non-management development, and motivational speaker. Subject matter expertise in call centers.