Sheri Ann Lowe - Cams, Pmi-Acp, Psm, Pspo Email & Phone Number

Mountain View, California, Us

Designed, developed, and implemented agile training solutions to support new bank products offered on a digital platform, ensuring compliance with federal, state, and third-party financial services requirements.• Responsible for working with business leaders, risk and compliance managers, subject matter experts, and technology teams.• Create, design, and build impactful eLearning, and job aids for employees and third-party vendors.• Collaborate with the Risk Management team to ensure all program materials include information on required, up-to-date federal and state regulations as well as all compliance-related material.• Partner with the Customer Success Leadership, LMS team, compliance operations, and other project teams to ensure successful implementation execution of compliance training initiatives.• Analyze all relevant data and take the appropriate actions to improve the overall quality and effectiveness of Intuit’s compliance program.• Build a compliance culture.Business Overview: Intuit, Inc. (FinTech) engages in providing digital A-I-driven business and financial management solutions. It operates through the following segments: Small businesses; Self-Employed; Consumer; and Strategic Partners.

London, England, Gb

• Customize Scrum and Kanban to craft an in-house version for BP IST, including Office 365 toolkit.• Supervised 3 project team’s transition to Agile development.• Managed for the design | development, and delivery of Agile training and awareness for the Learning and Development, Front Office Trading, Marketing and Origination, Analytics, and Finance and Risk business units. Business Overview: Integrated Supply and Trading business is BP's public face to the traded markets for oil, gas, power, refinery feedstocks, and currencies. BP IST is a global organization working in 28 countries around the world, and 12,000 customers in more than 140 countries.

London, Gb

• Organizational Change Management (OCM) Project Champion for 6 global Agile implementations, to target audiences (40 – 500) located in the US and Offshore. Responsibilities include implementation, training, troubleshooting, ongoing support, reporting, and delivery of communications. Projects met delivery deadlines.• Conducted ongoing quality assurance reviews of AML case investigations to identify opportunities for increased effectiveness, efficiency, and risk mitigation strategies. Results are used to develop and deliver targeted training. TM Quality Assurance program consistently exceeds Quality Assurance thresholds of 95%.• Managed a team of Sr. Quality Control Analysts to identify trends in alert mitigation within the US LoB. Project results laid the foundation for the implementation of a CIP for 500 AML Transaction Monitoring (TM) analysts.• Deliver weekly Drills for Skills to continuously improve the quality of the TM analyst's case management and problem-solving skills, provide training on new technology, develop train the trainer job aids and presentations to cascade throughout the program. • Manage multiple projects and implement new strategies and technologies to meet regulatory requirements per the US Deferred Prosecution Agreement (DPA). • Develop strategy, materials, and deliver ongoing multi-faceted comprehensive narrative writing program to address OCC MRA. Summary: Charged with implementing change management projects to support the global compliance risk management program. The role involves implementing change and continuous improvement processes through innovative project management strategies. Skills include critical attention to detail, developing collaborative cross-functional relationships, analyzing trends and maintaining in-depth knowledge of leading practices to meet regulatory standards.Product Lines: Commercial Bank, Retail Banking, Wealth Management, Global Private Banking, Global Banking and Markets, Credit Card.

New York, Ny, Us

• Managed process mapping, developing, writing, editing and managing procedures, job aids, and other procedural resources for the new KYC system application.• Developing a streamlined process with appropriate risk mitigation.Summary: Responsible for the writing, editing, and managing of procedures for the Commercial Banking AML/KYC program and the firm-wide Global KYC Standards in partnership with the KYC Operations, KYC Relationship Organization, various project teams and CB Global Financial Crimes Compliance.Product Lines: Commercial Bank, Retail Banking and Wealth Management, Global Private Banking, Global Banking and Markets, and Credit Card.

Riverwoods, Il, Us

• Agile Learning Project Manager, reduced seat time by 30% for 9,500 call center employees saving $500,000+ annually. Designed, developed. implemented new technology for training to address FDIC consent orders, CFPB MRAs, audits, and regulatory exams. • Implemented corrective actions resulting from FDIC consent orders, CFPB MRAs, compliance reviews, audits or regulatory exams.• Exceeded the company risk standards for BSA/AML Training Saturation Key Risk Indicators (KRI). • Deliverables included: development of 16 new courses, maintenance for 6 courses and support for 30 onboarding training curriculums. Managing the identification and assignment of the course audiences. • Managed Agile project teams (4 – 15) comprised of business leaders, risk and compliance managers, subject-matter experts, instructional designers, learning management systems, reporting, communications, and technology teams to ensure successful execution of enterprise-wide OCM compliance training strategy.• Developed architecture for the delivery of role-specific regulatory training to replace one-size-fits-all awareness modules to meet CFPB and other regulatory agencies' requirements for targeted training. Projects included Unfair, Deceptive, or Abusive Acts and Practices Training Suite (UDAAP) (6 audiences), Fair Lending Training Suite (4 audiences) and Elder and Vulnerable Care Financial Abuse (2 audiences). Projects include in-depth audience analysis, content/audience alignment and, adaptive learning through conditional branching.Expertise in: in AML/BSA/KYC/EDD/OFAC/Information Security.Summary: Charged with implementing and developing a sustainable Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Information Security and Economic Sanctions Training Program to meet FDIC, FinCEN, and other regulatory agencies requirements, exam feedback, and consent orders.Product Lines: Bank, Student Loans, Home Loans, Credit Card, Payment Services.

Norwalk, Ct, Us

• Conduct thorough case investigations, generated from escalated alerts to uncover potential money laundering, suspicious activities, fraud, potential OFAC sanction violations, and other BSA non-compliance issues.• Develop case narratives, and when necessary file Suspicious Activity Reports (SAR) in compliance with the Bank Secrecy Act.• Review and clear alerts generated from transaction monitoring system and escalate to case investigation if necessary.• Developed Issue and investigate 314(b) requests from other financial institutions. Communicate findings with 314(b) contact.• Participated as a member of the SAR Review Committee.Product Lines: Bank, Commercial Loans & Leases, Middle Market Finance Solutions and Private Label Credit Cards.

Norwalk, Ct, Us

• OCM Project Manager of cross-functional teams to design, build, test, and maintain learning solutions at savings of $300,000+. • Establish, design, implement and maintain continuous compliance/training communications. Training notifications and escalation notices ensure on-time quarterly completions at ~95%.• Develop infrastructure for delivery of live training to audiences of ~3,000. Infrastructure was utilized globally.• Initiate and manage the implementation of Agile projects with cross-functional teams to meet regulatory compliance requirements. • Develop standard templates for compliance programs including; written communications, executive summary reports, e-learning content, and job aids.• Monitor/manage ongoing progress to meet enterprise compliance training and communication plan.• Enhance training assignment process utilizing HR employee role classifications. • Create an approach/process for measuring training effectiveness. • Analyze, develop, and manage reporting requirements for regulators, auditors, and leadership. Activities include ongoing relevant reports, data validation, verification, and testing.• Identify and manage the implementation of cross-functional projects during the ongoing implementation of enterprise-wide LMS, SumTotal.• Received 18 Above & Beyond Awards.Expertise in: AML, BSA, Data Protection/Privacy, ECOA, EFAA - Reg CC, ETFA – Reg E, FCRA, Information Security, OFAC, Reg D, Reg O, Reg W, SCRA, TCPA, TISA - Reg DD, UDAAP, Fair Lending, Fair and Responsible Banking, Information Security.Summary: Responsible for creating the infrastructure and processes used to develop and deliver the GE Capital Compliance Learning and Communications Program.Product Lines: Commercial Bank, Retail Banking and Wealth Management, Global Private Banking, Global Banking and Markets, and Credit Card.

Dublin 2, Ie

• Agile Project manager and designer coordinating the development of required annual ethics and compliance learning activities and programs to support change management efforts. Focus areas include anticorruption compliance, data privacy, export compliance, global business law, information security, and applicable regional regulatory affairs.• Manage elements of the yearly development process of new courses from the design phase through release in 15 languages. Coordinating vendors, SMEs, and testing team. Courses are delivered globally with 98% completion. • Author/editor of 140+ instructor-lead simulation presentations for a global distribution including companion facilitator script and job aids. • Develop continuous learning measurement program includes data analysis reports and communications to provide ongoing metrics for global regulatory reporting requirements and continuous improvement of learning activities. • Develop focus sector supplemental learning activities and materials that support company policy and procedures including e-learning with Adobe Captivate, Camtasia and CS5, leadership PowerPoint presentations, website content manager and writer, and global communications. • Develop training solutions supporting IT system implementations.Summary: Designed effective intervention strategies that improve individual and organizational performance; Established standards for training and performance assessment. Developed curricula; Evaluated training; Introduced new training methodology, customized methodology into approaches that meet regulatory challenges. Work with SMEs to develop plans, timetables, and contingencies. Establish measurement and evaluation designs and developed assessment instruments. Managed vendor relations and contracts.Product Lines: Global Management Consulting and Professional Services that provides strategy, consulting, digital, technology and operations services.

Lincolnshire, Il, Us

• Launched Global Organization Leadership Development (GOLD) program and Design for Six Sigma program (DFSS), responsible for providing program management, coordination, implementation, and maintenance of global company-wide training curriculum.• Designed and implemented initial marketing and recognition program for the GOLD and DFSS programs.• Developed initial measurements and metrics to evaluate the effectiveness of the training programs and other modules.Summary: Managed logistics and project planning for training classes including working with external vendors and internal clients, negotiating contracts, creating schedules, identifying resource needs, coordinating the delivery of the training.Product Lines: Data management tools through hardware, software, supplies and services.

Lincoln, Ne, Us

• Created and delivered training and non-training solutions utilizing multimedia, computer-based, print, e-mail and online help systems.• Measured and analyzed the effectiveness of educational materials and delivery methods using surveys, site utilization metrics and account call tracking tools. • Prepared status and executive reports for strategic planning.• Acted as instructional site usability and process development consultant to system developers.• Wrote and managed website Help section. • Received 2006 IFCA award Best of Show for ClearCast Illustrations Helpful Hint.Summary: Designed, developed, & delivered instructional training to increase utilization of financial services website and reduce contact center inquiries. Served as implementation manager of website projects working across business units to deliver company product information to external business partners.Product Lines: Bank, Broker-Dealer of the Allstate Corporation, Variable Annuities, Services, Insurance Broker.

Lincoln, Ne, Us

• Received corporate Extra Mile Award 2003 and 2004 for leadership development of The Events Team.• Managed 12 member Allstate Financial volunteer recognition team with a budget of $50,000.

Lincoln, Ne, Us

• Initiated and implemented a web-based business solution to provide better data quality internally and externally.• Authored user manuals, designed, developed and delivered training on how to access and utilize web-based data.Summary: Served as interdepartmental liaison responsible for managing contractual negotiations between internal and external management teams. Managed the registration of securities and insurance licensed agents.

Post-Baccalaureate Certificate In Paralegal Studies, Intellectual Property

Csm Certification, Certified Scrum Master

Cbap Certification, Certified Business Analysis Professional (Cbap) (In-Progress, Exam Scheduled For 2020)

Pmi Agile Certified Practitioner Certification, Certified Pmi Agile Certified Practitioner (In-Progress, Exam Scheduled For 2020)

Master Of Public Health - Mph, Business Administration

Certification, Project Management

Bachelor Of Science And Community Health Education, Community Health

Web-Based Course Developer Certificate, E-Learning Course Development