Sheri O'Brien Email and Phone Number

• Reconcile stock variances through cycle counts using Intuitive ERP system.• Communicate to respective departments in event of non-compliance of process workflows and procedure requirements.• Work with buyers to verify bin count and maintain timely Kanban system, maintain reports, databases and systems for the monitoring and analysis of operations.• Track and receive materials from external vendors and clients.• Receive and handle MRB/RTV items keeping FIFO in mind.• Receive and issue finished materials to the In Process Inspection Department for final inspection.• Changed VOMI SOP to streamline purchase order consignment accuracy.

• Preparing merchandise for shipment including loading of trucks and labeling of shipping information.• Operation of material handling equipment, including power drill, banding tools, and pallet jacks• Clear and professional communication with shipping and receiving coordinators, purchasing agents, warehouse and production supervisors, production staff, and engineering staff• Work with Production and Facility Manager to ensure that critical stock items and maintenance supplies are maintained within acceptable stocking levels.• Follow all HSE policies that pertain to the warehouse.• Work closely with Shipping & Receiving, Manufacturing, QC, and others to ensure accurate PO transactions and related paperwork are provided for all shipments, inclusive of BOL, Packing Slips, etc.

• Created and maintained records of incoming/outgoing materials using Oracle, such as tracking all receipts and disbursements.• Performed weekly cycle counts and physical inventory, monitor inventory levels, resolving any discrepancies.• Prepared/received material for warranty/repair exchanges. • Organized warehouse to professional standards – customer and company owned materials.• Collaborated with vendors, Omni Logistics, FedEx, and UPS to assure timely and accurate shipping/receiving.• Reduced # of SKU’S by 25% through standardization.Field Office Assistant• Performed quality checks of various payroll, production, and billing information.• Assisted field operations with the completion of daily time sheets.• Verified the accuracy and pre-updating of cable system as-builts and maps to show construction progress.• Read, comprehend, and utilize cable system maps and plans.• Communicated with subcontractors to resolve any issues with submitted paperwork.• Operated fax machines, videoconferencing and phone systems, and other office equipment.

• Perform Administrative duties such as answering phones, scanning documents, opening mail, assists with accounts receivables. • Responsible for processing customer credit card payments and refunds/credits using online merchant services.• Receives incoming calls from customers, resolves customer issues, placing new orders, and/or providing quotes for future orders.• Utilizes established software program to verify or create customer account, maintain documentation of past orders, quotes, pricing and discounts with high degree of accuracy.• Quotes price, availability and delivery options to customer with follow-up documentation sent to customer.• Tracks and resolves customer complaints regarding incorrect or delayed shipments. Investigates errors and follow up to reduce future errors.• Provide Sales support by coordinating with customers assuring timely responses to quote and orders requests and complaints.

• Coordinate logistics of shipments - ordering trucks, analyze custom shipping requirements while considering due date, width/weight measurements, and financial calculation • Create and print shipping inspections, BOL’s, packing slips, invoices, and shipping labels• Communicate with various Shipping personnel to resolve inaccurate or missing weights/measurements• Assisted shipping clerks with packaging material for shipment as needed• Perform additional administration responsibilities such as filing, photocopying, handling inbound phone calls and e-mails - questions and concerns, creating and distributing sales orders• Responsible for printing and maintaining supply of SDS and install packets

• Work collaboratively with team members demonstrating a positive and supportive attitude to all staff both during interventions and activities as well as all other assigned duties throughout the day.• Provide personal care and assistance to individuals consistent with their medical and physical needs. Adapt and make adjustments to techniques based on abilities and limitations. Know and understand the profiles and histories of individuals supported. Understand and implement crisis plans, behavior treatment plans, and medical protocols correctly and consistently.• Implement scheduled program activities that enhance Activities of Daily Living (ADL’s) and address individualized goal attainment as defined by support plans. • Complete all documentation required (i.e. daily goals, behavioral data, community trips), focusing on providing complete and accurate information.

• Responsible for producing accurate, legible and complete documentation for Individuals served• Support the learning of Individuals by use of motivational techniques, effective interventions and various communication• Carry out all interventions in an Individual’s day habilitation support plan as written and trained• Responsible for the health, safety and well being of Individuals served, seeking assistance and medical interventions as appropriate

• Direct care of 3-6 patients• Keep records for management concerning visits with clients• Interview individuals to compile information on social, educational, criminal, institutional, or drug history

• Facilitated communication between Project Manager, Warehouse Manager, company foremen and carpenters• Authorized for maintaining office supply inventory, general clerical duties including filing, answering a multi-line phone - routed calls and messages accurately, create invoices

• Direct liaison between client and attorney, assuring quality legal services • Comprehensive understanding of legal terms and documents as well as adherence to time restraints and deadlines

• Authorized for managing national accounts such as Dunkin Donuts• Generated quotes on product lines for architects using Quote Form software; specifying manufacturer, tile name, size, color, quantity and costs for materials and shipping• Created and invoiced work orders for contractors; applying credits and processing orders for shipments according to company policy and procedure• Communicated with outside freight broker to schedule deliveries or pickups of shipments• Coordinated general clerical duties including filing

• Scheduled appointments within Service Department for motorcycle repairs and customization services• Categorized custom parts inventory • Spearheaded database of billable hours through filing completed work orders and collecting time sheets • Reconciled order database verifying incoming invoices with new motorcycles to assure correct shipment was received• Used computerized register to collect cash and credit payments for work completed