Aug 2015 – Present (8 yrs 8 mos)• CMS + Web Application development, Business Development, and marketing for the station. Grew revenue 300% over a 3 year period after sustaining the brand for 8+ years• Created and managed a licensed library of 20,000 tracks, jingles and sponsored content• Built out onboarding system and trained 500+ contributors adapting strategies to their voice and environment• Sourced and provided media representation featured on Mashable, The New York Observer, The Village Voice, Bushwick Daily and more.• Ran highly successful social media and events, keeping active with Artists and trends to promote the brand

• Led the transition of our Tier 1 Outsource team from our previous vendor to Startek in Kingston, Jamaica which improved FCR by 4%, increased quality scores and CSAT scores consistently above target.• Led Customer Success team for the new launch of TuneIn On Air reopening the platform for submissions • Resolved and updated radio stations for compliance with licensing and takedown issues• Helped facilitate and provide support for radio and audio brand launches working seamlessly between American and Global brands• Primary contact for Enterprise Customers

• Onboarding and support for thousands of customers through release cycles, resolving intricate tickets between a variety of audio creators looking for an all in one solution for internet radio / streaming audio• Created and updated a dynamic Help Desk managing feedback between our users, sales, the tech and product team with an emphasis on Music Licensing and DMCA practices• Became an ambassador of the brand via an independent subscription based service with the same software that also operated as a think thank to improve the service and product

• Created an in office demo studio to showcase the product for users, investors and social media• Led the Customer Support team, building the helpdesk and reference videos for "Zeno University"• Led all demos and booths at NAB, Hispanic Radio Conference, Podcast Movement and more• Sourced and secured creators for a burgeoning platform