Sherica Newson Email & Phone Number

Pearland, TX, US

I am walking in my passion & purpose leading Affordable Housing Projects at an awesome company with awesome people!

• I am a Remote Online Notary, Mobile Notary, Loan Signing Agent
• I can perform Advanced Healthcare Directives, Power of Attorney, Affirmations & Oaths, Field Inspections, Auto Loan Signings, Bill of Sales, Trusts, Acknowledgements, Prenuptial Agreements, Adoption Documents, and.

Campbell, CA, US

Austin, TX, US

• Successfully led a team of 3 of Global Customer Success Managers
• Collaborated with Sales, IT, and Marketing to ensure maximum customer success and operational excellence
• Identified inefficiencies with Customer Success Roadmap and created a new overall success strategize to improve customer relationships
• Designed and implemented a comprehensive onboarding and training curriculum
• Overhauled processes and procedures for the Customer Success Team and established an easy-access SOP library
• Executed on communication and integration strategies for customer enablement

Chicago, Illinois, US

• Managed and provided strategic guidance on presales, product selection, full life cycle implementations, and adoption
• Led business process discovery workshops, captured business requirements, documented current state to future state processes
• Project managed client team sizes from 10-40 participants
• Created and maintained from Project Plan, Communication Plans, Change Management Plan, and all project management documents and documentation
• Tracked and guided stakeholders & project teams through decisions utilizing a mutually agreed upon decision tracker
• Partnered with service delivery, vendors, business units, and stakeholders on the overall architecture of the solution suite and third-party platforms

Richardson, Texas, US

• Responsible for understanding customer buying and success criteria then measuring and reinforcing those goals throughout the customer life-cycle including customer satisfaction and technical escalations to protect and.
• Created customer health campaigns, internal training sessions, process re-engineering, data analysis, and resource mapping

Richardson, Texas, US

• Directly responsible for delivering successful, high-quality, cost-effective onboarding services to RealPage customers. This was accomplished through proactive and ongoing review of sales opportunities including scope.
• Created Best Practices for engagement management architecture. contributed to the RealPage community in developing and promoting these best practices
• Assisted in boot camps and mentoring programs for Engagement Management team members
• Collaborated closely with both sales and project teams to review the scope of work to ensure that it was in alignment with best practices and customer needs/expectations
• Developed formal and informal training for RealPage on key architectural and delivery topics
• Assisted the Sales and Customer Success teams with properly scoping, positioning, and selling engagement management services

Richardson, Texas, US

• Led over 350 multifamily project implementations
• Coordinated multiple project work streams that span all lines of business, functional areas, and geographies; these work streams covered a multitude of discrete processes and deliverables
• Tracked and managed project deliverables and provided direction to more than 20 project team members per project in order to meet project objectives
• Communicated clear vision of the project objectives
• Analyzed risks, established contingency plans, and identified trigger events and responsibility for initiating mitigating action
• Tracked and reported on deliverables progress to plan

Richardson, Texas, US

• Responsible for supporting the customer's adoption and continued satisfaction
• Provided best practice recommendations, and expert-level application support, assisted customer's in solving point-in-time challenges, and partnered with the customer to increase the effective use and adoption of.
• Developed a consultative relationship with each customer and worked in conjunction with Sales and Account Management providing solution planning support
• Delivered Executive/C-level CBR (Client Business Reviews)

Richardson, Texas, US

Analyzed key metrics of customer data across the suite of RealPage products and identified opportunities for improvement.Improved reporting and Client Business Review (CBR) processes and tools as necessary.Prepared Executive/C-level CBR Reviews.Coordinated multiple multi-product CBR development projects simultaneously.

Atlanta, GA, US

Identified trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments. Located or proposed potential business deals by contacting potential partners; discovered and explored opportunities. Screened potential business deals by analyzing market strategies, deal.

Hanover, MD, US

Developed relationships with IT's top professionals

Developed and cultivated relationships with Front End clients, Full Service clients and Sponsorship/Agent Banks. Interfaced with all levels of management in the negotiation and exchange of information. Developed and Implemented SOP (Standard Operating Procedures) for Wholesale Partner Relationship Management team.Migrated team QuickNotes to SharePoint to.

Assisted in Lease-Up of new community valued at $1.2 millionNegotiated contracts with vendors and upgrades valued at $150kActed as a liaison between the Community Manager, the Community Staff, and Residents. Coached, mentored, and led sales consultants organization to influence organization's financial profitability. Coordinated and scheduled vendors for.

Richardson, Texas, US

Initiated structure file set-up for all properties using new rent billing systems. Accountable for acquiring all billing information from over 50 on-site properties and 10,000 units. Insured that rates were exact and correct according to the utility carrier, and if there was a variance, communicate with the property before monthly billing was created..

Managed 17-story, 246 unit high-rise condominium which was awarded the McSAM and Pillars award Responsible for maintaining Condominium Owner Association dues and utility accounts. Assisted in condominium conversion.Aided condominium owners in locating qualified residents by assisting in recruiting corporate housing affiliates or Realtors®. Coached.

General Studies

Certified, Project Management