Sherica Newson Email & Phone Number

Pearland, Tx, Us

I am walking in my passion & purpose leading Affordable Housing Projects at an awesome company with awesome people!

•I am a Remote Online Notary, Mobile Notary, Loan Signing Agent• I can perform Advanced Healthcare Directives, Power of Attorney, Affirmations & Oaths, Field Inspections, Auto Loan Signings, Bill of Sales, Trusts, Acknowledgements, Prenuptial Agreements, Adoption Documents, and Apostilles notarization

Campbell, Ca, Us

Austin, Tx, Us

• Successfully led a team of 3 of Global Customer Success Managers• Collaborated with Sales, IT, and Marketing to ensure maximum customer success and operational excellence• Identified inefficiencies with Customer Success Roadmap and created a new overall success strategize to improve customer relationships• Designed and implemented a comprehensive onboarding and training curriculum• Overhauled processes and procedures for the Customer Success Team and established an easy-access SOP library• Executed on communication and integration strategies for customer enablement• Created meeting cadence and ongoing learning initiatives for Customer Success Team to improve newly created operational metrics• Strategically managed implementations and deployments to ensure delivery is on scheduled and that projects were managed effeciently

Chicago, Illinois, Us

• Managed and provided strategic guidance on presales, product selection, full life cycle implementations, and adoption• Led business process discovery workshops, captured business requirements, documented current state to future state processes• Project managed client team sizes from 10-40 participants• Created and maintained from Project Plan, Communication Plans, Change Management Plan, and all project management documents and documentation• Tracked and guided stakeholders & project teams through decisions utilizing a mutually agreed upon decision tracker• Partnered with service delivery, vendors, business units, and stakeholders on the overall architecture of the solution suite and third-party platforms• Communicated to all levels of the business to ensure uniformity throughout the project

Richardson, Texas, Us

• Responsible for understanding customer buying and success criteria then measuring and reinforcing those goals throughout the customer life-cycle including customer satisfaction and technical escalations to protect and further enhance revenue and profitability.•Created customer health campaigns, internal training sessions, process re-engineering, data analysis, and resource mapping

Richardson, Texas, Us

• Directly responsible for delivering successful, high-quality, cost-effective onboarding services to RealPage customers. This was accomplished through proactive and ongoing review of sales opportunities including scope, resources, technical deployment design, and project plans• Created Best Practices for engagement management architecture. contributed to the RealPage community in developing and promoting these best practices• Assisted in boot camps and mentoring programs for Engagement Management team members• Collaborated closely with both sales and project teams to review the scope of work to ensure that it was in alignment with best practices and customer needs/expectations• Developed formal and informal training for RealPage on key architectural and delivery topics• Assisted the Sales and Customer Success teams with properly scoping, positioning, and selling engagement management services• Provided lifelines, technical guidance and support to engagement managers on how best to deploy RealPage Enterprise solutions•Reviewed project strategic design and architecture documents with the engagement manager for a seamless transition•Delivered solution-planning workshops•Created, executed, and managed complex project management plans

Richardson, Texas, Us

• Led over 350 multifamily project implementations• Coordinated multiple project work streams that span all lines of business, functional areas, and geographies; these work streams covered a multitude of discrete processes and deliverables•Tracked and managed project deliverables and provided direction to more than 20 project team members per project in order to meet project objectives• Communicated clear vision of the project objectives• Analyzed risks, established contingency plans, and identified trigger events and responsibility for initiating mitigating action•Tracked and reported on deliverables progress to plan• Oversaw project documentation and updates to relevant knowledge bases and central repositories• Proactively identified changes in work scope and ensured appropriate planning measures were taken with project teams

Richardson, Texas, Us

• Responsible for supporting the customer's adoption and continued satisfaction• Provided best practice recommendations, and expert-level application support, assisted customer's in solving point-in-time challenges, and partnered with the customer to increase the effective use and adoption of RealPage Products while realizing ROI (Return on Investment)• Developed a consultative relationship with each customer and worked in conjunction with Sales and Account Management providing solution planning support•Delivered Executive/C-level CBR (Client Business Reviews)

Richardson, Texas, Us

Analyzed key metrics of customer data across the suite of RealPage products and identified opportunities for improvement.Improved reporting and Client Business Review (CBR) processes and tools as necessary.Prepared Executive/C-level CBR Reviews.Coordinated multiple multi-product CBR development projects simultaneously.

Atlanta, Ga, Us

Identified trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments. Located or proposed potential business deals by contacting potential partners; discovered and explored opportunities. Screened potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluated options; resolved internal priorities.Developed negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals. Closed new business deals by coordinating requirements; developed and negotiated contracts; integrated contract requirements with business operations. Protected organization's value by keeping information confidential. Prepared RFPs (Request for Proposals)Updated job knowledge by participating in educational opportunities; reading professional publications; maintained personal networks; participated in professional organizations. Enhanced organization reputation by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job accomplishments.

Hanover, Md, Us

Developed relationships with IT's top professionals

Developed and cultivated relationships with Front End clients, Full Service clients and Sponsorship/Agent Banks. Interfaced with all levels of management in the negotiation and exchange of information. Developed and Implemented SOP (Standard Operating Procedures) for Wholesale Partner Relationship Management team.Migrated team QuickNotes to SharePoint to expedite efficiency when speaking with clients.Provided first level support concerning pricing models, monthly invoices, monthly residuals, contracts and set up Front End clients, Full Service clients and Sponsorship/Agent Banks.Provided escalation assistance in case merchants issues are not resolved by the Terminal Help Desk, Advance Product Support, and Retail Product Support.Acted as a product expert when new products and services were introduced and answer questions about products, services and tools that Chase Paymentech has available for Front End clients, Full Service clients and Sponsorship/Agent Banks.Knowledge of PCI Compliance.

Assisted in Lease-Up of new community valued at $1.2 millionNegotiated contracts with vendors and upgrades valued at $150kActed as a liaison between the Community Manager, the Community Staff, and Residents. Coached, mentored, and led sales consultants organization to influence organization's financial profitability. Coordinated and scheduled vendors for maintenance from 175-450 unitsDeveloped project schedules and maintained scheduling for 10 designer vendorsManaged budget for the organization to influence organization's financial profitability. Contributed ideas to Community Manager for marketing the community and improving resident satisfaction. Reconciled all monies by completing month end closing.Scheduled make-ready dates for vacant homes. Completed necessary paperwork for move-outs.

Richardson, Texas, Us

Initiated structure file set-up for all properties using new rent billing systems. Accountable for acquiring all billing information from over 50 on-site properties and 10,000 units. Insured that rates were exact and correct according to the utility carrier, and if there was a variance, communicate with the property before monthly billing was created. Responsible for training property managers to understand the meter reads and the billing report analysis that accompanies the meter discrepancy report for monthly billing. Insured that all billing information was within compliance to the regulatory statutes for multi-residential properties. Knowledge in regulatory guidelines and Statutes Compliance and Public Utility Commission (PUC) rebuttal letters. Knowledge of Texas Commission on Environmental Quality (TCEQ) compliance information regarding water billing in the state of Texas. Responsible for analyzing meter variances and malfunctions. Investigated information regarding clients billing methods and customer rights. Responsible for initiating communication between the properties that needed to have service repairs made to on-site meters. Initiated quality control on flagged billing properties. Handled file discrepancies with properties, and assisted in resolutions needed. Initiated structure file set-up for all properties using new rent billing systems.

Managed 17-story, 246 unit high-rise condominium which was awarded the McSAM and Pillars award Responsible for maintaining Condominium Owner Association dues and utility accounts. Assisted in condominium conversion.Aided condominium owners in locating qualified residents by assisting in recruiting corporate housing affiliates or Realtors®. Coached, mentored, and led concierge service, 7 desk attendants, and 5 service team members. Completed payroll, benefit packages, and initiated new hire paperwork. Completed final closing paperwork for condominium closings via documents from Chicago Title and Countrywide. Responsible for collecting rents, deposits and applications for rental. Issued appropriate notices when necessary for both Rental and HOA areas. Completed month end closing.

General Studies

Certified, Project Management