Sherica M. Email & Phone Number

London Area, United Kingdom

• My use of strategic upselling and mentorship has contributed to the companies expansion increasing passengers by 10%.• De-escalating complex and potentially unsafe situations using strong interpersonal and conflict resolution skills.• AEG admin for diversity network, reviewing and implementing processes. Successfully improving inclusivity, diversity and awareness across the network.• Creative problem solving by adapting a proactive approach to pier restructures, increasing pier… Show more • My use of strategic upselling and mentorship has contributed to the companies expansion increasing passengers by 10%.• De-escalating complex and potentially unsafe situations using strong interpersonal and conflict resolution skills.• AEG admin for diversity network, reviewing and implementing processes. Successfully improving inclusivity, diversity and awareness across the network.• Creative problem solving by adapting a proactive approach to pier restructures, increasing pier capacity and service efficiency.• Developing customer relations to promote growth and customer retention.• Processing daily transactions with EPOS system. Show less

London, England, United Kingdom

• Increased brand awareness by 5% through marketing and content creation.• Provided positive guest experience by greeting customers and answering queries.• Liaised with suppliers to ensure stock is replenished whilst adhering to the monthlybudget.• Managed appointments, calls, emails, social media updates, Wordpress andorganising files.

London, England, United Kingdom

Prepared high quality food.• Maximised customer satisfaction by creating a welcoming atmosphere and servingcustomers in a timely and friendly manner. Upselling to increase revenue andcompany rating.• Managing incoming/outgoing calls, emails and bookings.• Maintained supplies and replenished daily.

London, England, United Kingdom

• Heavy machinery operation with precision and moving building material.• Assisted with construction tasks across site to effectively meet deadlines.

Adhering to clients needs and executing multiple 3D projects to a high standard and in a timely manner for clients.

Diploma Of Higher Education, 3D Animations

Diploma, Game Design, Double Merit, Distinction