BILLINGUALFrench & EnglishI am a senior business leader with proven success leveraging technology to enhance customer experience, improve operational performance and deliver results.STRONG OVERALL BUSINESS ACUMEN- Operations Management- P&L Management- Business Planning & Strategy- Marketing Program Development & Execution- New Business Development- People Leadership- Coaching & Mentoring- Learning & Development- Competitive Intelligence & Market Research- Presentations & Public Speaking- Product Management- Franchisee ManagementWHAT I LOVED ABOUT MY LAST ROLEI loved helping GMs develop their leadership skills and the positive impact it had on business operations and growth. I also enjoyed coaching sales consultants on business development with prospects and strategic partners. I encouraged them to think outside-the-box in terms of how to truly personalize the sales experience. I was delighted to see the positive impact fostering a highly collaborative, engaged and performance driven team had on creating positive experiences for our employees, customers and business partners.I am also immensely proud to have led the team through our response to the COVID-19 pandemic and the dedication and compassion of the frontline heroes. It was an inspirational experience.MY IDEAL ENVIRONMENTI have a passion for developing and launching new products and services.I enjoy leading and inspiring highly effective teams to overachieve while creating a great sense of camaraderie. I seek to understand what motivates each individual so that they can be successful. The people I manage feel a sense of empowerment and ownership over what they are doing.I thrive in a fast-pace, progressive environment.INDUSTRY EXPERIENCETelecommunications, High-Tech, Healthcare, Senior Housing, Hospitality, Franchising, and Veterinary Medicine.