Sheri Chapman Email & Phone Number

450 E. 4Th Street, Kansas City, Mo 64106

Responsible for the day to day operations of the Agency, as well as monitoring and reporting on Agency efficiencies. Oversee all training programs, policy and procedures, traffic and tracking of projects and the general maintenance of the Agency. Serve as quality control for overall agency performance. Work with Directors and Department Managers to ensure that each department runs effectively and efficiently every day. Backup to Human Resource in reviewing applicants, assisting with interviewing and internal policies and procedures for reviews, benefits and additional personnel matters including staff time sheets. ~ Responsible for implementing processes and procedures; reporting to Agency President~ Oversee Agency contracts, both Clients and Vendor, and manage to approved terms~ Determine needs of Agency, including streamlining expenditures and identify area of improvement.~ Manage internal relationship building activities, charitable support activities, and marketing support under agency branding guidelines. ~ Strategizes and budgets several 100+ employee events annually in addition inter-office client meetings.

One Courthouse Square, Liberty, Mo 64068

Directly managed staff of diverse group, overseeing daily work process and procedure improvements to reduce waste and increase production and services needed. Supervised development teams in projects; coordinated from inception to completion in matters from accounting, record keeping management, business development and customer retention, marketing planning and development. Oversaw personnel time management, company policies and safety requirements. Monitored departmental budget ($250k+) and reviewed financial statements as well as participating in county annual budget planning. Demonstrated leadership ability using excellent communication skills, worked collaboratively in team environment and with other departments in organization, and developed and encouraged self improvement and training for staff and stakeholders. Assisted legislatures and aides with statutes and oversight reporting that impacted county services and functions.~ Implemented licensing system from excel forms to QuickBooks Pro in developing easier forms and follow-up correspondence for auditing purposes.~ Proceeded to establish streamlined online record program and filing system.~ Supervised clean-up of outdated vendor database and updated W-9 processing procedures.~ Established area presentations explaining tax and sunshine law, as well as other legislation as needed.

3433 Roanoke Road, Kansas City, Mo 64111

Duties included word processing, spreadsheet creation and maintenance, appointment and meeting scheduling, assembly of highly confidential and sensitive information and general office duties including research, phones and filing. Support of Executive and Senior Management with daily projects as assigned to assist with clients as well as 50+ field staff members as needed.~Developed and arranged convention meeting for external group.~ Prepared signage and materials for internal customer appreciation event and tradeshows.~ Oversaw the annual promotional gift giving and marketing outreach to retain customers.

300 W 11Th Street, Kansas City, Mo 64105

Worked in producer administration to assist agents in obtaining sales contracts with Americo and ensure that agents are licensed in appropriate states. This was done through paperwork review, credit and background checks with vendor partnerships and online security access.

11875 S Sunset Dr #300, Olathe, Ks 66061

Wrote articles for publication, media letters and proofed other releases as well as produced internal newsletters (digital and print) and aided with annual reports. Wrote and managed contents of corporate intranet and media websites. Interacted and built relationships with agency and media representatives for project development and crisis communication resolutions. Completed FEMA-Emergency Management Certification (2005).

8700 Shawnee Mission Pkwy, Merriam, Ks 66202

Coordinated vendor relations, contracts, pricing and planning of branch facilities projects. Planned and developed safety and instructional training for 13 locations. Established budget needs and followed fiscal usage. Created databases, charts, progress and determined value and created evaluation reports for review upon completion. Maintained work system records and aided in supply requisition needs. Served as system-wide liaison for events, project planning, diversity issues, staff development initiatives, and charity fundraising. Awarded Staff Development Award for Best Idea in 2004 by co-workers and peers.

10220 Northwest Ambassador Dr, Kansas City, Mo 64153

Created presentation materials, correspondence, and other media for use in presentations, and mailings. Advised and recommended for planning and achievement of needs and goals for weekly/monthly board meetings, other events, including annual corporate conventions. Developed and managed contents of corporate Intranet and media websites with web development team. Researched, organized and maintained reference materials for industry ideas, events and products in databases for knowledge and product development. Demonstrated experience with graphic design software and coordinated larger projects with corporate graphic designer on promotional materials such as advertisements, brochures, posters, and other materials. Produced internal newsletters (digital and print) and aided with annual reports. Handled media relation contacts, coordinated paid advertising, developed promotional materials, edited press releases, coordinated and attended events. Responsibilities included but were not limited to: event planning, catering arrangement, coordination of personnel and equipment, transportation of materials. ~ Implemented roll-out and launch with Borden cheese products in Kansas City with the introduction of Elsie the Cow at the American Royal sponsored by DFA.~ Wrote article in trade publication on cooperative member giving farm in national essay contest.~ Created promotions and event sponsorships for DFA Cow on Parade, Uncle Sam.

10220 Northwest Ambassador Dr, Kansas City, Mo 64153

Provided skilled, professional and efficient clerical and administrative support daily to CFO and VP of IT/Accounting. Clerical skills included filing, typing, transcribing, faxing, copying, and switchboard. Duties included acting as liaison between business contacts, preparing information for reports, creating correspondence and monthly mailings. Developed and provided monthly departmental and corporate information for annual and monthly board meetings. Distributed materials to staff, oversaw office machine maintenance, completed supply requisitioning, shared computer training and development, and maintained computer and other technological service as required (software and basic hardware).