Sheridan Overson Email & Phone Number

Greater Seattle Area

Provide high-level support to global customer accounts while maintaining direct contact with Darigold Ingredients Sales team. Key member of the Ingredients team whose mission is to deliver high quality, value-added dairy ingredient solutions to customers all over the world. Responsible for ensuring a seamless and effective sales contract process.• Customer on-boarding to include creating customer profiles for Sales and Trade Execution, payment terms, customer specification… Show more Provide high-level support to global customer accounts while maintaining direct contact with Darigold Ingredients Sales team. Key member of the Ingredients team whose mission is to deliver high quality, value-added dairy ingredient solutions to customers all over the world. Responsible for ensuring a seamless and effective sales contract process.• Customer on-boarding to include creating customer profiles for Sales and Trade Execution, payment terms, customer specification knowledge.• Collaborate with internal contacts and understand QA requirement for Darigold and end-customers. • Contract Life-cycle Management (CLM) best practice to include contract execution, signature approval, customer purchase agreement alignment, contract maintenance including risk and exposure assessment.• Provide resolution and/or follow up on customer inquiries and requirements by maintaining effective working relationship with internal and external business partners.• Develop working relationships with external contacts that will include end-customers, suppliers and freight haulers. Understand national network of suppliers and customers.• Work closely with both internal and external customers to investigate and resolve discrepancies in the order-to-cash process.• App management including Oracle, BSM, SalesForce, customer portals and other Darigold platforms. • Manage end to end process of CWT Export Assistance Program Show less

Greater Seattle Area

Leading global distributor of specialty and basic chemicals. Annual sales $6+ billion.Logistical coordinator and support for Univar USA trade shows and events.Create and manage tradeshow calendar of events, schedules, and deadlineso Establish systems and workflows o Maintain tradeshow and event SharePoint site with checklists, budgets, calendars, booth schedules, invitations, o Negotiate and sign event contractso Track and follow up to ensure deadlines are met… Show more Leading global distributor of specialty and basic chemicals. Annual sales $6+ billion.Logistical coordinator and support for Univar USA trade shows and events.Create and manage tradeshow calendar of events, schedules, and deadlineso Establish systems and workflows o Maintain tradeshow and event SharePoint site with checklists, budgets, calendars, booth schedules, invitations, o Negotiate and sign event contractso Track and follow up to ensure deadlines are met (hospitality, PR, collateral)o Identify, track and catalog existing exhibit booths, wear level, retirement schedule. Ensure all conform to branding standardso Keep calendar for each display, track location and scheduleo Order show collateralo Arrange logistics for booth and collateralo Perform cost analysis on rent versus own for event structuresCoordinate planning meetings with industry leadership and marketing communications to develop event requirements, establish messaging and show goalsAttend major events to ensure show’s successDevelop system to track our competitors' presence at shows, spend and effectivenessResearch trade show best practices and trends, keep marketing team apprisedCreate list of all booth traffic, contacts and companies, to measure visitor sales growth and event returnCreate event budgets for planning, based on current year return on investmentsDocument and record all costs associated with shows, from participants and show details, including advertising and self-serve shows for budget management and ROICreate streamlined self-serve process for small, local shows and events allowing field personnel options for booth / table set up with little to no interaction with planner Show less

Theatre Off Jackson ensures that a vibrant arts culture thrives in Seattle by operating a sustainable venue dedicated to performance, art and community.

Leading guitar manufacturer, divisions: Amplifiers and Entry-level Instruments. Annual sales $10M.Executed advanced full cycle administrative and logistical management by compiling documentation, reports, accounts receivable, purchasing/ inbound order fulfillment, inventory control and sales/marketing. Established ability to improvise, improve procedures, and meet demanding deadlines. Bolstered productivity by reducing inventory reconciliation from 1 week to 1 hour. Evaluated… Show more Leading guitar manufacturer, divisions: Amplifiers and Entry-level Instruments. Annual sales $10M.Executed advanced full cycle administrative and logistical management by compiling documentation, reports, accounts receivable, purchasing/ inbound order fulfillment, inventory control and sales/marketing. Established ability to improvise, improve procedures, and meet demanding deadlines. Bolstered productivity by reducing inventory reconciliation from 1 week to 1 hour. Evaluated freight costs resulting in improved profit margins by 5%.Generated efficient weekly and monthly divisional reports improving senior management’s ability to identify pertinent information immediately. Strengthened business-unit relationships by serving as primary point of contact for and liaison between management, sales teams, personnel, clients and vendors for both the domestic and international markets.Streamlined flow of information between division and vendor resulting in a more fulfilling experience for the end-consumer.Primary purchaser of divisional requirements; reviewed divisional charges and implemented cost saving methods. Administered purchase orders for management approval.Liaised with freight forwarders to ensure fast-delivery, yet low-cost, importation of product into both the US and EU.Managed delivery of product to big-brand stores ensuring timely delivery and eliminating chargeback fees to division.Created product brochures and documentation; contributed to the coordination of planning, updating and management of periodical sales and marketing operations. Compiled market research on customer ratings of items and competitor’s product allowing accurate price points to be achieved.Investigated corporate system issues as they related to the division and coordinated with I.T. on timely maintenance, resulting in reduced down-time of resources.Managed divisional invoices, debits, credits, quarterly rebates and RMAs. Show less

International leader in Intelligent Transport Systems (ITS) to all forms of public transport. Company was acquired by Sigtec in August 2007. Annual sales $20M.Provided administrative management for entire company; input and processing of accounts payable, receivable, payroll, bank accounts, reconciliations and benefits administration.Promoted regularly throughout tenure at company from receptionist to final position reporting directly to the CEO and Managing… Show more International leader in Intelligent Transport Systems (ITS) to all forms of public transport. Company was acquired by Sigtec in August 2007. Annual sales $20M.Provided administrative management for entire company; input and processing of accounts payable, receivable, payroll, bank accounts, reconciliations and benefits administration.Promoted regularly throughout tenure at company from receptionist to final position reporting directly to the CEO and Managing Director.Played a key role in business development, planning and marketing that resulted in growth from 5 to 50+ employees.Entrusted with handling confidential data along with being appointed a company signatory. Managed the redesign of the company website resulting in a user-friendly experience.Handled all office purchasing while minimizing wasteful spending.Conceptualized and produced various marketing brochures, documents and directed the redesign of company logo/branding.Improved company practice by generating administration quality assurance procedures; instituted procedures of analyzing costs to improve office operations.Supervised three support employees; acted as Human Resource contact for all employees.Orchestrated all details of company relocation from site selection and lease negotiation, to design and fit-out management.Trained staff in office orientation, filing procedures and computer applications.Coordinated company’s special events such as seminars, conferences and social events.Organized employee travel and accommodation needs. Show less

Traineeship, Office & Business

Senior Certificate