Sheri Diaz Email & Phone Number

Wixom, MI

• Applied strategic expertise training sales support associates in all areas of client and campaign management from client onboarding, pricing, contracts through program execution for both print and digital programs..
• Collected data to identify patterns on topics and processes to prompt proactive transformation in existing standards and implement process improvements.
• Developed training content from inception to implementation with key stakeholders, aligning organization goals to desired outcomes for sales support position.
• Completed onboarding and training of new Client Coordinators, with ongoing coaching and mentoring to develop and improve demonstrated success of associate.
• Collaborated with leaders to assist with the development of individual associates utilizing prepared training material or creating new, depending on need.
• Led and managed needs analysis with stakeholders: identified, created and facilitated training curriculum, establishing effective delivery structure for new process and products.

• Conduct hiring interviews with potential new candidates.
• Managed Client Coordinators remote and onsite team supporting Consumer Packaged Goods and Retail Clients.
• Coached and mentored team on Client Coordinator Role sharing expertise with emphasis on strategic partnership with sales team and career growth.
• Prepared and delivered mid-and-year end reviews highlighting employee accomplishments, areas for improvement and providing individual coaching to enhance overall skills.
• Facilitated conflict resolutions, when necessary, between Client Coordinator, Sales and/or clients.
• Conducted weekly 1:1 meeting with associates keeping pulse on workload volume and career growth opportunities.

Livonia

• Assisted Sales Executive and assigned customer base providing marketing solutions that engaged customers, activated a response and measured results for print and digital advertising campaigns. Print included Direct.
• Collected print and digital assets ensuring specifications aligned with applicable product.
• Established and maintained client relationships, acting as liaison and client advocate between internal departments and clients.
• Onboarded and set up clients for specific product implementation. This included credit established, preparing contracts and pricing negotiations.
• Managed relationship and business of multimillion dollar consumer packaged goods and retail clients, providing account servicing and execution of multiple print and digital products.
• Managed production timelines to ensure appropriate assets received and programs executed flawlessly.

Bachelor, Business Administration

Bachelor Of Business Administration - Bba

Bachelors Administration