Provide Business Analysis support to CMS' Medicare fee-for-service (FFS) program within the Provider Compliance Group (PCG) and Financial Management Systems Group (FMSG). Specifically support the Electronic Submission of Medical Documentation (esMD) project. • Write, present and review requirements with management and development teams (infrastructure, database, web designers, QA and content management staff).• Facilitate JADs and conduct interviews to gather requirements from CMS staff, healthcare agencies and external contractors (MAC, DME MAC, RAC, CERT, PERM, SMRC).• Write and present business impact statements and white papers. Perform research and analysis of complex health IT and policy issues.• Write requirements supporting the implementation of Inbound/Outbound Responses, Provider Registration, First Level Appeals, Hyperbaric Oxygen Therapy, Non-Emergent Ambulance and Prior Authorization request within esMD. • Analyze and review existing requirements, release notes and Technical Direction Letters (TDL) to generate enhancement and new development change request.• Write updates to the Program Integrity Manual (PIM) and Medicare Learning Network (MLN) articles.• Provide PMO support (schedule meetings, document minutes, actions, communication plans, and create/monitor project plans) for HITECH, esMD and Standards and Interoperability (S&I) Framework.• Participate on the Change Control Board and update change requests via eCHIMP and Integrity.• Collaborate with management, infrastructure, database, web designers, QA and content management staff.

• Worked in an agile environment supporting the development of the new TDAmeritrade website. • Documented high level business requirements and reviewed with business sponsors, user experience, content management and visual design teams.• Defined use cases, stories, and acceptance criteria. • Provided clarifications to development and the quality assurance team on requirements. • Developed stories for vendor-hosted pages and tagging (collect analytics and capture site activity). • Developed stories to provide personalized web-site experience, deliver client-specific messaging, targeted content to appropriate clients online, and manage client profiles.

• Documented the requirements and created the mockup for a new reporting interface for the International Quality Indicator Project (IQIP) supporting 350 healthcare organizations in 17 countries. • Documented the requirements for 3 new measure sets introduced by The Joint Commission (TJC) [Perinatal Care (PC), Tobacco Treatment (TOB) and Substance Use (SUB)]. • Presented and reviewed requirements with Press Ganey managers and development teams (infrastructure, database, web designers, QA and content management staff) to transfer requirements to the development teams for implementation. Documented architecture and workflows with wireframes and mockups. • Analyzed and defined the Single Sign On (SS0) requirements for the Quality Performer and Clinical Performer suite of applications. Included: creating new user roles, defining user types, defining the access control policy for administrative users, defining permissions and user settings. • Utilized the Specifications Manual for Joint Commission National Quality Core Measures to create graphing, report, screen content, on-off switch logic, sampling, and worksheet requirements for The Joint Commission and Centers for Medicare & Medicaid Services (CMS). Created screen mockups for each requirement. • Documented impact of the Centers for Disease Control and Prevention’s (CDC) revision of the International Classification of Diseases (ICD) design changes to existing Press Ganey applications. This included report formatting, code differences, translations of medical codes, archiving, historic data and business rule impacts.• Reviewed ICD-9 to ICD-10 revisions with external consultant team, College of American Pathologist (CAP) to ensure all impacts were documented.• Provided clarifications to development on requirements, execute test cases and retest bug fixes as needed.

• Worked closely with management and development teams (infrastructure, database, web designers, geospatial designers and content management) to gather, identify and document business and system requirements.• Identified issues and inconsistencies between requirements, wireframes and the system. • Documented architecture and workflow with wireframes, mockups, and prototypes. • Recommended and presented solutions and alternatives based on analysis, research, interview results, cost and impact of various solutions.• Utilized CMMI Level 3 standards of implementing SDLC methodology on FEMA development projects.• Provided BA support to FEMA for a mitigation planning initiative: assess current processes, tools, and applications in use across 10 regions and FEMA headquarters; develop method of collecting needs and wish list of features, products and components; documented the current state of each area; provide process flows for current and recommended solution; provide assessment results and solution recommendation; and write requirements.• Developed call center requirements for entering, retrieving, and tracking all DOJ resource requests. • Created and monitored project plans using Microsoft Project. Provided weekly updates to FEMA and DOJ project teams. • Facilitated and captured the actions/issues/minutes of various meetings. Meetings types include: process analysis, requirement gathering, process improvement, design reviews, architect/infrastructure reviews, technical reviews, weekly status, Change Control Board (CCB) and impact analysis.• Provided BA support to FEMA for an interactive geospatial application: interview clients; identify, document and review business and system requirements; assess interface requirements for an ESRI ArcGIS Server, a disaster and Grantee data system and eGrants repository. • Wrote end-user training, help content, outreach documentation. Create downloadable prototype video.

The Cancer Genome Atlas (TCGA) is a comprehensive and coordinated effort to accelerate the understanding of the genetics of cancer using innovative genome analysis technologies. The TCGA.gov internet site is being redesigned in an agile environment using Percussion to allow the portal to have greater flexibility in managing both the presentation of text and multimedia content. • Documented changes to client business rules and the impact of changes to other systems or processes; documented, reviewed, and facilitated meetings on client requirements. • Developed requirement traceability matrix (RTM) including linked defects• Built out the TCGA.gov site in the test, staging and pre-production environments using Percussion to test each feature prior to End User Training. Documented and tracked defects in SpiraTeam.• Worked closely with development and content management staff to resolve issues, bugs and inconsistencies between the requirements and application. Track and report on sprint trouble tickets.• Facilitated meeting to ensure business and system requirements met client defined business needs.• Performed periodic project reviews to determine process improvement opportunities. Recommended improvements to business and technical processes including automation and tools. • Wrote test plan, test cases and test sets. Assured automated test scripts could be derived from test cases. • Conducted and participated in daily scrum meetings.

The Electronic Contract Management System (eCMS) is designed to provide an electronic contract administration solution for VA Procurement. The Acquisition Resource Center (ARC) is designed to be an intranet portal to disseminate information regarding acquisitions, logistics, training, and program offices. • Provided business analyst support for VA applications by conducting requirements analysis, and communicating requirements to technical staff; identified and documented business and system requirements and provided assistance with project planning. Use modeling/UML to diagram user and system interaction.• Gathered requirement related issues; identified inconsistencies, discrepancies, and requirements conflicts. Collected and documented responses and resolutions from the client.• Facilitated and prepared documentation for monthly Change Control Board meetings. Included the review, prioritization, and assignment of trouble tickets/bugs. • Wrote the end-user training material for three applications: Federal Acquisition Certification in Contracting (FAC-C), Federal Acquisition Certification in Program and Project Managers (FAC-P/PM), and Continuous Learning Point Tracker (CLP Tracker). • Developed the content for the elearning component of supported applications.• Coordinated and conducted end-user training sessions for over 500 users across the country and abroad.• Provided testing and employed change management strategies to foster user adoption and usage of the new application suite. • Responsible for working with the user experience team and conducting 508 compliance reviews.

The Health Eligibility Center was centralizing the enrollment system for healthcare, known as the Health Eligibility Case Management System (HECMS). As part of the centralization effort, the Veterans Online Application (VOA) collects veteran personal, address, contact, financial, and military service history information to provide to the HECMS system for eligibility determination.• Wrote and presented functional requirements for VOA to development. Provided clarifications on CRs.• Supported the QA of the web based self-service application for health benefits that enable veterans to submit their request for benefits and maintain their personal information online. • Collaborated with team members to write, review and execute test plans to cover all levels of testing. • Designed strategies to execute all scripts in shorten test window, monitored and reported test status.• Led others in executing the QA Plan; reviewing of Change Request (CRs); writing test summary reports, project status reports, and analyzing test results.

Led the system, integration and end to end testing of 21 self service applications supporting the registration, ordering and billing functionality for product and service offerings on Verizon.com. • Offshore Team Development: Over 5 years of experience in developing, motivating and training offshore staff - saving $1.7 million a year.• Program and Status Reviews: Interfaced with Directors, Executive Directors, and VPs on a regular basis for program and status reviews• Test Life Cycle: Oversaw and participated in the design, execution and implementation of manual and automated test processes & methodologies, test strategies, plans, cases, scenarios, and test reports.• Process Improvements: Implemented process improvements directed at automation, cycle time reduction, and corrective actions to decrease ordering and billing errors. • Trend Analysis: Identified and utilized trending results to improve Quality Assurance.• Constantly identify risk as it relates to product quality and devise risk mitigation strategies working with other members of the management team as needed. -- Identified and utilized trend results to improve Quality Assurance and testing efforts.• Conducted design and test case reviews, and weekly status meetings. • Improved the quality of software by implementing regular test strategy sessions to establish testing approach and ensure comprehension of plans, goals and objectives across impacted teams. • Designed, executed and implemented manual and automated test processes & methodologies, test strategies, test plans, test cases, test scenarios, test scripts, and test reports. Implemented and execute over 13,000 test cases a year. • Facilitated requirement review sessions on behave of the client, development and test teams.

With a team of 6 employees and 2 consultants, designed, developed, deployed, and documented the processes for the Project and Capacity Tracking (P&CT) database. This was a suite of Lotus Notes databases used by over 2000 employees. The databases were a combination of project management tool and document manager designed to track all projects being supported by the Billing and Ordering IT organization. Functionality included sophisticated executive reporting, capacity management, electronic signatures, automated statuses, E-mail notifications, and real time updates.• Utilized Lotus Notes and Lotus Notes Scripting to implemented process improvements and work flow automation creating a timesaving of approximately 480 hrs per week. Acted as an internal consultant for Verizon’ information systems organizations and business channels on the use of the Project & Capacity Tracking tool. • Provided process improvement support, workflow automation, and best practice process integration. Created prototypes to assist end users in visualizing end product and in determining gaps.• Made usability recommendations for client facing applications.• Supported the Nynex/Bell Atlantic merger through integrating processes used within the billing organization and sharing those processes with billing organizations across Verizon’s new footprint.

Acted as the lead in the development of business case driven requirements and test plans for a legacy billing system which generated over 1.5 million local and long distance bills on a monthly basis for Verizon’s residential and business customers. Assisted in the modernization efforts and transition to a new table driven billing platform.• Worked with subject matter experts from various lines of business [Long Distance, Wholesale, Retail] and application teams to define system requirements and ensure new applications and current production systems could successfully interface and continue to meet user/business requirements. • Created process flows, gap and risk analysis documents. Developed and conducted reviews of the integration test plans and validation procedures for use by the development, validation and end users teams.

Technical Consultant: Performed project management; supervised a joint team of Verizon and AMS employees; developed system/business requirements with external and internal clients; created system test and integrated test plans for batch, online and GUI applicationsImplementation of the Invoice Billing System (IBS) for Bell Atlantic (now Verizon) used to process usage from Long Distance carriers.• Performed project management functions to ensure system met client and user requirements. Supervised a test team of 8 consisting of both Verizon and AMS employees. Worked with external and internal clients to develop system/business requirements for an application consisting of 1.5 million lines of code.• Developed internal system test and integrated test plans for batch, online and GUI applications. Also was responsible for the creation of the test environments and data required for execution of test plans. Performed system test and integration test between new and existing legacy systems while also performing user and client acceptance test with WorldCom and legacy billing systems• Instrumental in the development of a Test Management Tool to track and create a matrix for products, software, requirements, test cases, gap analysis and issues. • Developed the following documentation: Testing Strategy and Approach Procedures, User Procedures, and Change Management Procedures. Also conducted and participated in design and test walkthroughs.