Sherien Arafa Email & Phone Number

Dubai, Ae

Dubai, Ae

Dubai, United Arab Emirates

• Volunteer work at Emirates Red Crescent supporting society on social, cultural, and economic levels individually or through groups affiliated to the Red Crescent. • Providing services and assistance in various fields, to meet the needs of an urgent social issue or serving one of the issues that society suffers from through The Red Crescent and volunteers affiliated with the it.

Head Office - Egypt

• Provide Helpdesk and operational support of the Bank’s systems and operations.• Suggesting improvements in the operation of IT system & procedures.• Maintaining a (Frequently Ask Questions) section on the Intranet. o FAQ for customer services area• Design and execute the test scenarios and performed UATs for:o FNS-Historical Data migration projecto Open accounts under inactive CIFso Implement dual control for the maintenance of account… Show more • Provide Helpdesk and operational support of the Bank’s systems and operations.• Suggesting improvements in the operation of IT system & procedures.• Maintaining a (Frequently Ask Questions) section on the Intranet. o FAQ for customer services area• Design and execute the test scenarios and performed UATs for:o FNS-Historical Data migration projecto Open accounts under inactive CIFso Implement dual control for the maintenance of account relationshipo Dual control for transfer orderso WLM for walk in customers • Training end-users on operational use of the system• Updating the end user with any workarounds or any fixed has been promoted from IT, second tier of support and International Organises in Greece. • Participating in Business Continuity Project Show less

Heliopolis Branch - Egypt

• Create new CIF / Maintain / Display CIF Details• Upgrade and update the regular changes to a customer’s profile or account information• Help the customer about selecting the product or service which would be suitable for their needs• Scan / Maintain / Delete customers’ signature cards• Open / Maintain / Display / Close customer’s current and saving accounts• Rent / Maintain / Cancel new Safe Deposit Box• Issue / Maintain / and closing Debit card• Place cheque book… Show more • Create new CIF / Maintain / Display CIF Details• Upgrade and update the regular changes to a customer’s profile or account information• Help the customer about selecting the product or service which would be suitable for their needs• Scan / Maintain / Delete customers’ signature cards• Open / Maintain / Display / Close customer’s current and saving accounts• Rent / Maintain / Cancel new Safe Deposit Box• Issue / Maintain / and closing Debit card• Place cheque book orders• Maintain /display cheque details• Create / Maintain / Delete customer’s standing orders, ZBA & sweeps• Add / Maintain / Delete relationships "POA, Guardian, payroll …etc"• Create / Maintain / delete Memo, Tickler, Stop payment and Hold• Handle Dormant / Minor / Inheritance accounts• Prepare and completing the required set of documentation for retail product (Class A facilities) • Handle Customers’ complaints• Handle E-Banking new registration requests• Handling all required cleansing tasks Show less

Heliopolis Branch - Egypt

• Prepare and completing the required set of documentation for Trade Finance products (LGs, LCs… etc) to be sent to the centralized departments• Open / Maintain / Display new time Accounts (TDs/CDs)• Handle TDs' renewal with special rates• Handle customer’s outgoing fund transfer requests• Receive clients’ requests (BUY/SELL) regarding Mutual fund• Open / Maintain / Close contingent accounts