Sherien M. Farag Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Egypt

- Develop and conduct programs and curriculum for the employees of the organization for orientation and in-job training- Analyze the effectiveness of training and workshops to the employees and develop appropriate modification if needed- Collaborate with the company’s management to identify training needs and schedule appropriate training sessions for employees- Ensure the compliance of the company’s employees to cooperate with standards and procedures during training sessions-… Show more - Develop and conduct programs and curriculum for the employees of the organization for orientation and in-job training- Analyze the effectiveness of training and workshops to the employees and develop appropriate modification if needed- Collaborate with the company’s management to identify training needs and schedule appropriate training sessions for employees- Ensure the compliance of the company’s employees to cooperate with standards and procedures during training sessions- Provide support and mentoring for new employees while conducting an evaluation and identifying sections where improvements are needed Show less

Cairo, Egypt

- Develops, implements and modifies training program to ensure effectiveness of programs delivered to Unifin Collections trainees, team and support staff.- Delivers product and soft skills training to Unifin trainees, team and support staff.- Responsible for team quality.- Creates and updates training material and account knowledge base.- Monitors agent sessions and delivers feedback and tips ensuring process adherence.- Reports individuals' progress and identifies… Show more - Develops, implements and modifies training program to ensure effectiveness of programs delivered to Unifin Collections trainees, team and support staff.- Delivers product and soft skills training to Unifin trainees, team and support staff.- Responsible for team quality.- Creates and updates training material and account knowledge base.- Monitors agent sessions and delivers feedback and tips ensuring process adherence.- Reports individuals' progress and identifies additional training needs.- Responsible for team quality.- Measures and tracks individuals’ performance by creating monthly assessments andquality analysis.- Responsible for all client communication. Show less

Cairo, Egypt

- Creates and updates training material.- Delivers product and soft skills training.- Measures and tracks individuals’ performance.

Cairo, Egypt

- Handles daily marketing requirements and campaigns for the markets assigned by liaising and networking with creative and Studio team, sales, out-stations, hubs, e-commerce, suppliers and partner organizations.- Supports the marketing plans and campaigns for Air Arabia Egypt; channels marketing requirements, and campaign briefs received from Hubs/Outstations to the corresponding team for execution.- Resolves disputes, follows up on ticketing complaints, highlights errors… Show more - Handles daily marketing requirements and campaigns for the markets assigned by liaising and networking with creative and Studio team, sales, out-stations, hubs, e-commerce, suppliers and partner organizations.- Supports the marketing plans and campaigns for Air Arabia Egypt; channels marketing requirements, and campaign briefs received from Hubs/Outstations to the corresponding team for execution.- Resolves disputes, follows up on ticketing complaints, highlights errors, settles discrepancies, issues compensatory flight tickets and refunds money (through cashiers/credit), ensuring cost-effective solutions are taken and positive corporate image is maintained. - Handles the complaints received from customers from the different sources including walk-in visits, e-mails, online, telephone calls, etc. ensuring effective handling of cases that reflects and maintains a positive corporate image of Air Arabia’s and protects its interests as well.- Provides internal support and skills training to team and cabin crew. Show less

Cairo Governorate, Egypt

- Track all suppliers by supplier name, approval date, origin, and assigned analyst- Collaborating with Purchase and Category departments to resolve any partner concerns.- Working with necessary departments to ensure the customer experience is consistent throughout brand pages.- Communicate Private Label updates and reporting to suppliers as needed.- Coordinating any price changes.- Researching negative SKUs and work with partner to make any adjustments to costs and/or… Show more - Track all suppliers by supplier name, approval date, origin, and assigned analyst- Collaborating with Purchase and Category departments to resolve any partner concerns.- Working with necessary departments to ensure the customer experience is consistent throughout brand pages.- Communicate Private Label updates and reporting to suppliers as needed.- Coordinating any price changes.- Researching negative SKUs and work with partner to make any adjustments to costs and/or retails.- Collaborate with Merchandise planning team to add into necessary reports.- Working with Marketing to manage changes to Private Label brand pages.- Coordinating with the Promotions team to apply the best offers on selected products.- Tracking the stocks daily and updating out of stock items.- Create Purchase orders and follow up on the products receipt.- Review assortment to ensure that all items are listed in correct taxonomies and have accurate information on the system and on product pages.- Perform other duties as required and assigned by manager and upper management. Show less

Cairo Governorate, Egypt

- Manages and analyzes the data that the company collects about customers.- Creates weekly and monthly reports and develops analysis to address it to responsible sectors.- Summarizes and communicates issues that affect quality and report them primarily to stakeholders.- Provides internal support and training to team on the development and use of CRM and Loyalty program.- Support the e-Marketing Manager in providing analysis, reporting and improvements of existing CRM and Loyalty… Show more - Manages and analyzes the data that the company collects about customers.- Creates weekly and monthly reports and develops analysis to address it to responsible sectors.- Summarizes and communicates issues that affect quality and report them primarily to stakeholders.- Provides internal support and training to team on the development and use of CRM and Loyalty program.- Support the e-Marketing Manager in providing analysis, reporting and improvements of existing CRM and Loyalty strategies.- Assist in the evaluation of requirements and the formulation of related recommendations. Show less

Maadi

(Nokia Networks Emergency account)- Develops, implements and modifies training program to ensure effectiveness of programs delivered to Nokia trainees, team and support staff.- Delivers product and soft skills training to Nokia trainees, team and support staff.- Responsible for team quality.- Creates and updates training material and account knowledge base.- Monitors agent sessions and delivers feedback and tips ensuring process adherence.- Reports individuals'… Show more (Nokia Networks Emergency account)- Develops, implements and modifies training program to ensure effectiveness of programs delivered to Nokia trainees, team and support staff.- Delivers product and soft skills training to Nokia trainees, team and support staff.- Responsible for team quality.- Creates and updates training material and account knowledge base.- Monitors agent sessions and delivers feedback and tips ensuring process adherence.- Reports individuals' progress and identifies additional training needs.- Responsible for team quality.- Measures and tracks individuals’ performance by creating monthly assessments and quality analysis.- Assist in program development with new products and/or services.- Responsible for all client communication. Show less

6Th Of October

(International account advisor for the UK account)- Act as a front-line interface with customers of Vodafone GBR. - Responding to customers over the phone and resolving their inquiries. - Facilitate and provide a Vodafone global customer service standard.

(Printed graphic design freelancer)- Design and create a visible image that can be used in media and

Languages (English Section)

Education record