Sherien M. Farag Email & Phone Number

Cairo, Cairo Governorate, EG

Cairo, Egypt

- Develop and conduct programs and curriculum for the employees of the organization for orientation and in-job training- Analyze the effectiveness of training and workshops to the employees and develop appropriate modification if needed- Collaborate with the company’s management to identify training needs and schedule appropriate training sessions for.

Cairo, Egypt

- Develops, implements and modifies training program to ensure effectiveness of programs delivered to Unifin Collections trainees, team and support staff.- Delivers product and soft skills training to Unifin trainees, team and support staff.- Responsible for team quality.- Creates and updates training material and account knowledge base.- Monitors agent.

Cairo, Egypt

- Creates and updates training material.- Delivers product and soft skills training.- Measures and tracks individuals’ performance.

Cairo, Egypt

- Handles daily marketing requirements and campaigns for the markets assigned by liaising and networking with creative and Studio team, sales, out-stations, hubs, e-commerce, suppliers and partner organizations.- Supports the marketing plans and campaigns for Air Arabia Egypt; channels marketing requirements, and campaign briefs received from.

Cairo Governorate, Egypt

- Track all suppliers by supplier name, approval date, origin, and assigned analyst- Collaborating with Purchase and Category departments to resolve any partner concerns.- Working with necessary departments to ensure the customer experience is consistent throughout brand pages.- Communicate Private Label updates and reporting to suppliers as needed..

Cairo Governorate, Egypt

- Manages and analyzes the data that the company collects about customers.- Creates weekly and monthly reports and develops analysis to address it to responsible sectors.- Summarizes and communicates issues that affect quality and report them primarily to stakeholders.- Provides internal support and training to team on the development and use of CRM and.

Maadi

(Nokia Networks Emergency account)- Develops, implements and modifies training program to ensure effectiveness of programs delivered to Nokia trainees, team and support staff.- Delivers product and soft skills training to Nokia trainees, team and support staff.- Responsible for team quality.- Creates and updates training material and account knowledge.

6th Of October

(International account advisor for the UK account)- Act as a front-line interface with customers of Vodafone GBR. - Responding to customers over the phone and resolving their inquiries. - Facilitate and provide a Vodafone global customer service standard.

(Printed graphic design freelancer)- Design and create a visible image that can be used in media and

Languages (English Section)

Education record