Sherif Amer Email and Phone Number

- Performing desktop support to employees in person and by telephone.- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.- Troubleshooting system and network problems and diagnosing and solving hardware/software faults.Projects- Drove the implementation of updating all desktops and laptops. Plus, the introduction of access points and networked printers.- Introducing Sophos XG appliance - as DHCP, DNS, Web filter and Firewall, so as to; control who access what, when and preserve the bandwidth.- Scoped and monitored the company’s criteria in choosing a new financial software.- Parallel transport of emails form Linux based cloud system to Microsoft Office 365 mailing System- Supervised the Installation of CCTV Cameras within the Group Factory, Warehouses and Head office.

- Receive requests for support from other service delivery; investigate problems and otherrequests for support and determines appropriate actions to take. Priorities requests inaccordance with agreed criteria.- Monitor progress of requests for support and ensure users and other interested parties arekept informed.- Provide correct responses to requests for support by means of for example: makingmodifications to system parameters, developing work-arounds.

- Play a proactive role in planning of new technical solutions.- Troubleshooting existing performance issues and applying new technologies for further performance enhancement.- Perform system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes and verifying completion of scheduled jobs such as backups...- Perform backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media and/or disks as necessary.- Managing Virtualization technology like – Hyper-V - to consolidate data center.- Installation of network cables from data center to the end user plus the installation of Rack.

- Performed desktop support to over 120 employees in person and by telephone.- Setting up new users’ accounts and profiles and dealing with password issues.- Played a key role in ensuring a proficient workforce and significantly reducing system downtime by:* Increasing the bandwidth of the uplinks between the company’s Head office and her branches.* Introducing Cyberoam - UTM appliance - as a web filter, so as to; control who access what, when and preserve the bandwidth.- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.- Perform system monitoring, verifying the integrity and availability of all hardware and server resources.- Perform backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media and/or disks as necessary.- Troubleshooting system and network problems and diagnosing and solving hardware/software faults.