Sherif Ezzat Email & Phone Number

The position entails the following:1. Assists in preparation of Hotel Budget and forecast.2. Manages property level expenses to achieve maximum flow through to the bottom line profit3. Identifies and seeks out potential business in the local market4. Maintains relationships with local companies and key people including media to increase hotel visibility within local market5. Coordinates and implements sales and marketing activities for the hotel6. Set targets to Department heads and follow though to ensure it's achievement.7. Ensures that Guest Satisfaction Surveys are monitored in consistent manners and all issues are resolved to maintain the company goals and objectives8. Addressing operational problems and trouble shootings9. Carry out daily inspections on the property and services10. Ensuring compliance with licensing laws, health & safety and other regulations11. Maintains a healthy relation with the Hotel Owners

Same as below

Duties and Responsibilities:In charge of the following Departments:-2 Front Office: - Reservations - Telephone Operator - Reception - Business Center - Concierge - Club Floor- Housekeeping and Laundry- Health Club: - Swimming Pool - Gym - RecreationThe position entails the following:1. Maintaining standards of each department and setting goals and targets.2. Ensuring the smoothness of the work by adhering to all procedures and standards.3. Strategic planning through use of analysis and reports4. Professional and effective support to the Management5. Scheduling and organizing as well as implementing the Hotel's policy and procedures to achieve final objectives6. Interacting and handling with all staff and resolving any problems they may encounter7. Replacing the General Manager during his absence and carrying on his duties and responsibilities independently.8. Follow up and maintain a healthy rapport with all team members via delegating duties and responsibilities.9. Assisting the General Manager and taking part in decision making when required.10. Setting the Front Office Operations, manning, budgeting and cost control.11. Maximization of room sales and revenue of the Hotel and ensuring a commercial approach is applied to all business.12. Consistently maintaining high level of customer service and quality performance by complying to the Millennium standards.13. Staff motivation during times of pressure.

Duties and Responsibilities:1.Selecting and hiring team members for the Department2.Scheduling training plans for both new comers and existing ones3.Setting departmental objectives for supervisors and section heads4.Solving problems in relation to guests' room accounts and take necessary actions with the Financial Controller and Credit Manager.5.Maintaining awareness of sales opportunities maximizing revenues6.Liaisoning regularly and effectively with other departments particularly Housekeeping.7.Establishing and promoting a good positive rapport while meeting or exceeding guests expectation.8.Understanding and complying to all the Hotel's activities, promotions, events and programmes.9.Improving on quality by analyzing production, statistics and yield information to identify potential new business.10.Conduct annual appraisals with all team members as means of motivation and development.

Duties and Responsibilities:1. The position encompasses hiring, training, on- the- job coaching and supervising, evaluating, setting objectives, analyzing problems, setting departmental goals and motivating Front Office Personnel

Duties and Responsibilities:1. Prepare forecast reports on daily basis by market segment and monitor actual vs forecast for achieving planned budget.2. Record and analyze all rejected, lost, cancelled and wait listed business for rooms3. Conduct quality control, checks on all reservations to ensure data accuracy.4. Ensure that all rates are loaded and updated5. Actively develop team members' skills and performance through coaching and training.

Duties and Responsibilities:1. Supervising and correcting actions of Receptionists and maintaining a high level of customer service2. Ensuring that guests receive the appropriate accommodation expected3. Maintaining an up to date acknowledges of Hotel, local services and supplies, information and respond to guest queries.4. Dealing swiftly and efficiently to guest complains and follow through.5. Update guest profile through guest history system6. Ensure room rates on discrepancy report are all accurate and well handled7. Briefing of team members before starting their shifts of all day activities as: special arrivals, room situation etc..