•Direct and supervise retail staff across several retail outlets to ensure they meet set objectives•Provide training to retail employees to develop their skills and enhance their job performance•Ensure compliance with company policies and procedures•Provide solutions that address performance issues in a timely and effective manner•Monitor the activities of the customer service department of retail outlets to ensure a satisfied clientele•Contact store managers and other retail staff to communicate relevant information•Mentor and motivate sales staff to put in their best in order to achieve financial goals•Develop and implement budget and plans for retail operations•Visit retail establishments to ensure efficient and effective management as well as high performance sales•Develop policies for the merchandising of goods in retail stores•Monitor inventory levels to determine the need for stock supply at each retail outlet•Set and regulate product pricing using results of market and demand analysis•Ensure compliance with health/safety policies and procedures at retail sites•Listen to customer complaints to address & resolve their issues•Evaluate operational and financial records to determine sales performance of a retail store.

•Handle requests and queries appropriately .•Managing the day-to-day operations of the office .•Organizing and maintaining files and records .•Planning and scheduling meetings and appointments .•Managing projects and conducting research .•Preparing and editing correspondence, reports, and presentations .•Providing quality customer service .•Working in a professional environment .•prepare and edit correspondence, communications, presentations and other documents•design and maintain databases•file and retrieve documents and reference materials•conduct research, collect and analyse data to prepare reports and documents•manage and maintain executives' schedules, appointments and travel arrangements•liaise with internal staff at all levels•interact with external clients•co-ordinate project-based work•review operating practices and implement improvements where necessary•supervise, coach and train lower level staff

•Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments,• inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.• Research customer questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits. •Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards.•Verify information on ATM/debit card applications to the information in customer database.• Send exceptions to personal banking counselors for corrections. Update the system with messages regarding ATM/debit cards and service charge rebates.•Contact customers to notify them that check orders and/or debit cards are ready to pick up at the bank. Distribute to customers and properly log all “hold statements” and check orders held by the bank.

• Prepare and make report on market analysis, competitor analysis and market trends.• Answer the clients’ questions and ensure their problems are resolved; conduct follow-up tasks.• Ensure clients’ demands to be satisfied.• Develop and maintain a well-coordinated internal relationship with key decision makers within the organization.• Ensure that clients know to use the services and provide assistance if necessary.• Work with the business innovations department to develop new ideas for reaching end user markets using the latest in electronic technologies.• Develop relationships with loyal clients; ask for their feedbacks and provide feedbacks to the marketing units for purpose of enhancing the quality of service.• Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage of account; determine types of services/products and prices/fees satisfying the clients’ needs as well as the organization’s objectives.• Receive and answer calls from the clients or client service units in relation to the clients’ requests or questions.

• Interacting with new and current customers.• Gather business/industry/market information and plan better business interaction.• Managing an active account tracking and reporting procedure in accordance with company procedures.• Maintain the computerized accounting system (BIMS)• Maintain the computerized accounting system, using (BIMS)• Maintain liabilities and assets aspects of accounts on a monthly basis• Maintain all records to audit ready standard• Tracking, maintaining and analyzing customer data

• Provide general administrative support including but not limited to: phones, distributing mail, and preparing expense reports.• Organize and maintain file and records.• Create meeting agendas, notifications, and follow up items.• Coordinates and schedules events, conferences, meetings, travel, conference rooms• Makes high level contacts of a sensitive nature inside and outside the company.• Composing, designing and editing correspondence and reports.• Coordinating workflow and maintaining a productive work environment.