Sherif S Email and Phone Number

• Providing L3 Technical support/Guidance to Infrastructure team.• Upgrading the application & Troubleshooting performance issues.• Provide client support, assist with troubleshooting, configuration issues and work with escalation problem management.• Work with BAU teams in Technology Services to Manage engine tool in order to improve monitoring and reporting.• Review IT networks according to client requirements to determine and rate overall effectiveness and efficiency.

• Managing and leading servers team of 25 engineers.• Monitoring servers & Troubleshooting performance issues.• Coordinate with Development and testing team and do capacity planning based on the collected metrics.• Attending CAB meetings and plan for change/Upgrade in the application servers.• Performing end to end release management process.• Responding to customer raised BMC remedy tickets.• Managing BOSCH IoT servers and related applications.• Isolating Issues by analyzing and understanding Error Logs, Configuration files, network maps, Packet captures event logs, etc.• Providing suggestions for automation on regular tasks.• Focusing on SLA & driving the teams towards the Service Delivery Plan to meet the customer requirements.• Consulting on the IoT application with a customer and make sure the required things to be done before the steady-state.• Regular interaction with customers and highlighting application availability and further improvements.

• Managing and leading cloud services team of 33 engineers.• Providing technical guidance to the team on multiple infra tickets raised by the customers.• Providing Solutions to Cost Analysis for Servers and placing them based on requirements in the AWS Cloud.• Exposure on AWS- EBS Volumes, ELB, Auto Scaling, Cloud Watch, Auditing Security Groups/AWS IAM, EC2, S3, VPC, AMI, Cost Explorer, and Optimization.• Analyzing and understanding Error Logs, Configuration files, network maps, Packet captures event logs, etc.• Troubleshooting and fixing issues related to various platforms like AWS cloud, Application level and release issues.• Responsible for configuring and maintaining monitoring tools, i.e. Applications Manager (Manage Engine), Pingdom, AppDynamics, AWS-Cloud watch, and Splunk.• Providing root-cause analysis contributes to the knowledge base, and provides recommendations for continuous improvements to workflow, process, and technology.• Managing the web-servers running for e-Commerce application, where the load will be balanced by Elastic Load Balancer (ELB) and Autoscaling servers.• Acted as a compliance manager for Infra team and front-ended audits like (PCI-DSS, PII, GDPR & ISO27001).• Providing timely support as needed to staging and production releases as per the SLA using the ticketing tool.•Monitoring real time server behavior and takes action for the issues noticed.• Analyzing users stories and/use cases/requirements for validity and feasibility.• Execute all levels of testing (System, Integration, and Regression)• Detect and track software defects and inconsistencies.• Collaborate closely with other team members and departments.• Inform the test lead about what all resources will be required for software testing.• Execute all the test case and report defects, define severity and priority for each defect.• Carry out regression testing every time when changes are made to the code to fix defects.• Manually executing the test procedures.