Sherif Shawky

Sherif Shawky Email and Phone Number

Customer Service Officer @ Arab African International Bank | Business Process Management @ Arab African International Bank
cairo, al qahirah, egypt
Sherif Shawky's Location
Cairo, Cairo, Egypt, Egypt
About Sherif Shawky

With an established track record in customer service and business process management, my professional journey in the banking sector has been marked by a steadfast commitment to enhancing customer experiences and streamlining operations. At Arab African International Bank and Banque du Caire, my role has evolved to encompass a broad spectrum of responsibilities, from direct customer engagement to optimizing business processes using tools like Microsoft Excel and PowerPoint.The banking industry's dynamic nature demands agility and a continuous learning mindset, which I have embraced wholeheartedly. Our team's efforts have been directed towards fortifying client relationships and contributing to organizational growth. Leveraging my multilingual capabilities in English, Arabic, and Italian, I've excelled in cross-cultural communication, which has been pivotal in fostering a diverse client base and supporting the expansion of our services.

Sherif Shawky's Current Company Details
Arab African International Bank

Arab African International Bank

View
Customer Service Officer @ Arab African International Bank | Business Process Management
cairo, al qahirah, egypt
Website:
aaib.com
Employees:
2232
Sherif Shawky Work Experience Details
  • Arab African International Bank
    Assistant
    Arab African International Bank Nov 2021 - Present
    Egypt
  • Banque Du Caire
    Customer Service Officer
    Banque Du Caire Apr 2021 - Present
    Cairo, Egypt
  • Misr Life Insurance
    Bank Inshurance Officer
    Misr Life Insurance Jun 2020 - Mar 2021
  • National Bank Of Egypt (Nbe)
    Bank Insurance Officer
    National Bank Of Egypt (Nbe) May 2020 - Mar 2021
    Cairo, Cairo, Egypt
    Misr Life Insurance Company (MLI) – National Bank of Egypt (NBE) Bank Insurance Officer in NBE Branch.Work as an administrator bank insurance for some branches of the National Bank of Egypt and responsible for insurance sales within the branches.Responsibility Gross selling Bancassurance products.Implementation and monitoring of daily sales report Branches.Sales Review and daily public information with bank employees to ensure the safety of information and work to raise the proportion of sales monthly.Analysis sales, daily targets, and monthly targets for products.
  • Cib Egypt
    Telesales Representative
    Cib Egypt Oct 2018 - May 2020
    Egypt
    Telesales Representative.Working as telesales Representative for Personal loan department, create outstanding stakeholder value by providing best in class financial solutions to individuals and enterprises that drive Egypt's economy through our innovative products, and achieving Customer satisfaction with achieving banking portfolio.Sales Activities: -Present financial products to clients using the authorized techniques in order to meet customer’s needs and preserve CIB’s market share.Initiate efficiently and professionally new customer accounts to increase revenues.Ensure the delivery of all the required documents in a timely manner to maintain accuratelyrecords in alignment with work policies and procedures.Prepare sales reports to advise Telesales supervisor stating sales progress in order tosupport further decision making.Attend regular meetings with Telesales Supervisor to review weekly/ daily/ monthly salesactivities, progress on goals, and status of prospective customers.Compliance: -Complies with all relevant CBE regulations, banking law, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position andmitigate any potential risks.Day to Day Management: -Follows day to day operations related to own jobs in the Sales Channels Department toensure continuity of work.
  • Osn
    Operator Director
    Osn Jan 2017 - Dec 2017
    Maadi ,Cairo ,Egypt.
    Working as Director for sales & Advertising Campaign for a marketing consultancy company for the sales department over the phone in the organization.Responsibility Responsibility for meeting customer needs of the company’s products to take the right decisions.Achieving organization effectiveness from the required sales.Analysis the customer need for achieving customer requests.Leadership and coaching telesales team.Help promote a company culture that encourages top performance and high moral.Assist HR with recruiting when necessary.
  • Osn
    Marketing Advisor Officer
    Osn Sep 2015 - Dec 2016
    El Maadi, Cairo, Egypt
    Worked as marketing advisor officer for Gross selling Company productsResponsibility Providing the company products for first class Customers.Advising Customers for prefects Packages matching withe the customer needs.Follow up with customer to done the deal from "A" to "Z"Handling management tasks at the hotspot time.
  • Orange Egypt
    Technical Trainer
    Orange Egypt May 2014 - Apr 2015
    Egypt
    Working as trainer for technical Support at training team, working as Customer service representative for first class segment 110 postpaid.Responsibility Handling Customers Calls & Inquires.Network trapshooting.Technical support.Customer Care.Handling Customers E-Mails.

Sherif Shawky Education Details

Frequently Asked Questions about Sherif Shawky

What company does Sherif Shawky work for?

Sherif Shawky works for Arab African International Bank

What is Sherif Shawky's role at the current company?

Sherif Shawky's current role is Customer Service Officer @ Arab African International Bank | Business Process Management.

What schools did Sherif Shawky attend?

Sherif Shawky attended Helwan University Cairo, Salah Salem High School.

Who are Sherif Shawky's colleagues?

Sherif Shawky's colleagues are Mahmoud Mahmoud, Monica Nissan, Ghada Nemaki, Maysan Naser, Reem Ashraf, Mohsen Ahmed, Mennatullah Mohamed Elgaaly.

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