Sherif Sidhom is a performance-driven, strategic, and process-focused Retail Operations Management Executive, showcasing an excellent ability to execute measurable and actionable strategies to drive operational efficiency vital to cost reduction and bottom-line profitability. He offers 20+ years of transferable experience in driving business growth and expansion on a year-over-year basis while achieving performance goals across all aspects of store operations, including customer and product operations, merchandising, and talent development. He facilitates continuous process improvements regarding retail business operations and transactions involving after-sales client services to maximize customer acquisition and retention on yearly basis. He employs consultative solution-selling, cross-selling, and up-selling strategies to align products and services with client requirements while propelling client success, securing win-win agreements, and achieving top-level profitability.As a Team Lead and Head of Retail, Sherif excels in transforming and revitalizing systems, processes, and functionality, thus driving overall customer satisfaction. He possesses a proven track record of success in consistently exceeding expectations, target KPIs, and metrics; building and leading high-performing teams; and developing mutually beneficial relationships with key clients and stakeholders. He demonstrates subject matter expertise in operational and retail business leadership, sales lifecycle management, B2C customer engagement, and new business development. He cultivates and implements robust strategies and processes using a customer-centric mindset to drive store sales and maximize efficiency. He implements project management best practices to complete multiple deliverables from concept to completion.Through dedication towards promoting a culture of collaboration, coupled with strong emotional intelligence, Sherif motivates and empowers personnel to maintain high-performance standards across the organization while administering coaching, mentoring, training, and development initiatives to elevate personnel performance and team synergy. He exhibits advanced knowledge of the latest technologies across telecommunications, and automotive sectors while leveraging technology to cultivate innovative solutions for complex business problems.