Nawab Sherif Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

- Managed the entire shift as a shift lead, overseeing a team of 5-6 junior analysts, ensuring service delivery, and adherence to SLAs.- Handled tickets escalated by junior analysts, ensuring timely resolution and maintaining service quality.- Led investigations and responses to high-severity security incidents.- Prepared detailed investigation reports for true positive events, outlining incident timeline, impact analysis and remediation steps.- Managed escalations effectively, collaborating with L3 to ensure prompt resolution of complex security issues and addressing customer concerns efficiently.- Fine-tuned and refined multiple use cases by directly collaborating with the Splunk engineering team.- Mentored and guided trainees by providing structured roadmaps, conducting knowledge transfers (KTs), and tracking progress to enhance their skills.- Prepared and presented monthly client reports, providing actionable insights and security recommendations.- Generated weekly KPI metrics for customers and reviewed them with the leadership team to assess performance and identify areas for improvement.

Chennai, Tamil Nadu, India

- Monitored, analyzed, and triaged security alerts using a centralized SIEM tool Splunk.- Gained hands-on exposure to security tools such as Microsoft Defender, Sentinel One, CrowdStrike, Cisco AMP & Darktrace.- Investigated logs from diverse sources, including Palo Alto Firewall, TrendMicro Deep Vision & Apex One, Cisco FTD, PAM solutions and VPNs.- Conducted phishing email analysis to detect and mitigate potential threats.- Spotted gaps in several use case logics, collaborating with senior analysts to suggest and implement refinements.- Assisted in developing Standard Operating Procedures (SOPs) for efficient incident handling and alert triage.- Prepared and published comprehensive daily reports for various customers, covering alerts, incidents, health checks, & ticket statuses.- Actively participated in shift handovers, ensuring smooth transitions and effective knowledge sharing between team members.- Responded promptly to client queries and escalations, providing insights and recommendations on threat detections and incident handling.

Chennai, Tamil Nadu, India

- Completed an intensive training roadmap to establish a solid understanding of SOC processes, SIEM tools, Networking and Cybersecurity fundamentals..- Shadowed L1 and L2 analysts during active investigations to learn real-time troubleshooting and escalation techniques.- Conducted research on the latest cybersecurity trends and shared findings in internal knowledge-sharing sessions.- Actively participated in client meetings and prepared detailed Minutes of Meetings (MOMs) to ensure effective communication and follow-ups.