Key Responsibilities:- Manage and optimize digital media campaigns across platforms, ensuring performance alignment with client KPIs.- Conduct A/B testing and optimization to refine targeting and increase ROI.- Collaborate with cross-functional teams for campaign integration, delivering seamless and impactful results.- Manage budgets across multiple brands, ensuring strategic allocation during peak consumer periods.Key Achievements:- Enhanced campaign ROI by leveraging advanced data analysis and audience segmentation.- Successfully led digital media campaigns during high-consumption periods, achieving above-target results.

Key Responsibilities:- Strategized and executed paid search campaigns for GCC and Levant clients across industries, driving measurable outcomes.- Monitored and analyzed campaign metrics to implement data-driven optimizations.- Built high-performing ad copy and landing pages, boosting click-through rates and conversions.Key Achievements:- Grew website traffic and conversions by over 20% for top-tier clients in competitive markets.- Led paid search digital campaigns to achieve ROAS of $27.

Key Responsibilities: - Developed strategies to acquire new leads and manage key accounts, fostering long-term partnerships.- Conducted market research to enhance business development pipelines and improve CRM data quality.

- Answer all email & live chat enquiries in a professional, engaging & timely manner to hit the key central sales team KPIs.- Identify & Convert website visitors into potential & existing customers.- Conducts meetings and relevant follow-ups with prospects.- Cultivates sales opportunities through a blend of outbound & inbound chats, and emails- Gather key information to update the CRM system and assign a nurture path and follow-up strategy.- Work closely with Sales Account Executives to focus on targeted customers and qualify an opportunity.- Develop & Enhance sales and service processes by sharing customer feedback and contributing to continual improvements.

- Conducting daily visits to our partnered shops to ensure that the products available are mirrored with those of Instashop.- Ensuring all the products in the shop reflect correctly in our system (barcode, quantity, price, image and description).- Collaborating with the shop staff to update the stock availability.- Monitor stock levels and identify products out of stock.- Assist the product photographer with products shoots.- Actively create daily reports to analyze the stock | assortment status of the shop.- Travelling to new markets to perform the above tasks whenever necessary.

- Handling high number of inbound & outbound calls.- Delivering exceptional sales presentations and product knowledge to both existing & new customers.- Assist in developing sales strategy.- Cross selling & up-selling customers over different packages.- Attempt to overcome any customer objectives to improve sales opportunities.

- Handled high sensitivity customer issues to avoid them being drifted to a court matter.- Ensure good customer service is provided to complainants and ensure on delivering the best customer experience.- Define the right principles for reply management in terms of process efficiency, messaging quality and escalation scenarios.- Making recommendations for fair, impartial decisions on whether to uphold a complaint in line and set mandates.- Work closely with other departments within the company regarding consumer relations queries, to ensure all communication is dealt with appropriately.

- Demonstrate excellent persuasive and communication skills to ensure a positive outcome.- Respond to customer objections and demonstrate excellent problem solving skills using initiative to encourage first call resolution.- Pro-actively seeking to improve processes, procedures and customer experience across all channels.- Working collaboratively with Customer Operations to support all customer queries.- Recognizing and responding to customer complaints in a timely manor, supporting a resolution as effectively as possible.