Sheriff Sammo Email & Phone Number

Tema, Greater Accra, Ghana

- Migrated and transformed data, developed strategic insights, visualized & communicated results.- Using SQL, Advanced Microsoft Excel and PowerBI to create and pull insights from dashboards.

Accra, Greater Accra, Ghana

• Developed intelligence-sharing visualization dashboards, providing company-wide access to collected data.
• Handled massive quantities of business intelligence data, personally managing as much as 40 Gigabytes.
• Collected data from wide-ranging sources, including Microsoft Excel, MSSQL, and Oracle DB.
• Directed implementation of new business intelligence tools and selecting appropriate solutions.

Accra, Greater Accra, Ghana

• Part of a team of 5 managing over 600 Staff working remotely due to the emergence of the Corona Virus Pandemic (COVID-19).
• Installing and configuring computer operating systems and applicationsMonitoring and maintaining computer systems and networks across over 30 different locations in Ghana.
• Setting up new users' accounts and profiles and dissemination of IT policy.
• Diagnosing and resolving software and hardware incidents, including operating systems (Windows, Linux, and Mac) and various range of software applications.
• Answered calls and emails at the company's help desk, assisting employees and customers with troubleshooting computer issues above 90% within SLA.
• Backed up company data on regular basis, successfully recovering critical information after malware attacks.

Accra, Greater Accra, Ghana

• Advocated for aggressive testing and problem analysis for server, desktop, and IT infrastructure work
• Provided documentation on start-up, shut down, and first-level troubleshooting and resolution of 90% technical processes.
• In-depth in remote assistance using VNC, Anydesk, Team Viewer, and Microsoft Teams
• Directed onsite training for business users to maximize productivity
• Performed computer repairs and maintenance to facilitate business process,
• Setting up and testing new database and data handling systems

Accra, Greater Accra, Ghana

• Configured hardware, devices and software to set up workstations for employees
• Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time
• Trained junior members of IT team regarding network security and Hardware/ Software troubleshooting.
• Designed and implemented new server standards for core business services.

Accra, Greater Accra, Ghana

• Managed security operations for more than 20 computers in network, related systems and maintenance protocols.
• Setting up and installing media equipment and audiovisual support tools, including speakers, Projectors, cameras, and telephony devices.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Monitored stability of network and wireless services to deliver comprehensive stability.

Tema, Greater Accra, Ghana

• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Configured hardware, devices, and software to set up workstations for employees.
• Downloading of export and import manifest
• Coding of import and export manifest for Statistical report

Cpmc, Project Management

Master Of Science - Msc, Management Information Systems, General

Dissertation: Examing Stakeholder perception of the relationship between IT Governance Practices and Business Strategy in the Ghana.

Bachelor Of Science - Bsc, Computer Science

Dissertation: Intelligent Traffic Monitoring and Control System