Sheriff Sammo Email & Phone Number

Tema, Greater Accra, Ghana

- Migrated and transformed data, developed strategic insights, visualized & communicated results.- Using SQL, Advanced Microsoft Excel and PowerBI to create and pull insights from dashboards.

Accra, Greater Accra, Ghana

• Developed intelligence-sharing visualization dashboards, providing company-wide access to collected data.• Handled massive quantities of business intelligence data, personally managing as much as 40 Gigabytes.• Collected data from wide-ranging sources, including Microsoft Excel, MSSQL, and Oracle DB.• Directed implementation of new business intelligence tools and selecting appropriate solutions.

Accra, Greater Accra, Ghana

• Part of a team of 5 managing over 600 Staff working remotely due to the emergence of the Corona Virus Pandemic (COVID-19).• Installing and configuring computer operating systems and applicationsMonitoring and maintaining computer systems and networks across over 30 different locations in Ghana.• Setting up new users' accounts and profiles and dissemination of IT policy.• Diagnosing and resolving software and hardware incidents, including operating systems (Windows, Linux, and Mac) and various range of software applications.• Answered calls and emails at the company's help desk, assisting employees and customers with troubleshooting computer issues above 90% within SLA.• Backed up company data on regular basis, successfully recovering critical information after malware attacks.• Weekly communication of computer usage tips and Internet security awareness.• Patched software and installed new versions to eliminate security problems and protect data.• Traveled to out-branches to provide prompt resolutions to issues

Accra, Greater Accra, Ghana

• Advocated for aggressive testing and problem analysis for server, desktop, and IT infrastructure work• Provided documentation on start-up, shut down, and first-level troubleshooting and resolution of 90% technical processes.• In-depth in remote assistance using VNC, Anydesk, Team Viewer, and Microsoft Teams• Directed onsite training for business users to maximize productivity• Performed computer repairs and maintenance to facilitate business process,• Setting up and testing new database and data handling systems• Sustaining the security and integrity of data (Backup and restoration testing)• Ensuring above 95% complete and up-to-date backup of all systems

Accra, Greater Accra, Ghana

• Configured hardware, devices and software to set up workstations for employees• Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time• Trained junior members of IT team regarding network security and Hardware/ Software troubleshooting.• Designed and implemented new server standards for core business services.

Accra, Greater Accra, Ghana

• Managed security operations for more than 20 computers in network, related systems and maintenance protocols.• Setting up and installing media equipment and audiovisual support tools, including speakers, Projectors, cameras, and telephony devices.• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.• Monitored stability of network and wireless services to deliver comprehensive stability.

Tema, Greater Accra, Ghana

• Explained technical information in clear terms to non-technical individuals to promote better understanding.• Configured hardware, devices, and software to set up workstations for employees.• Downloading of export and import manifest• Coding of import and export manifest for Statistical report

Cpmc, Project Management

Master Of Science - Msc, Management Information Systems, General

Dissertation: Examing Stakeholder perception of the relationship between IT Governance Practices and Business Strategy in the Ghana.

Bachelor Of Science - Bsc, Computer Science

Dissertation: Intelligent Traffic Monitoring and Control System