Sheriff Kolapo Ajibola  Msc

Sheriff Kolapo Ajibola Msc Email and Phone Number

Senior Product Manager || Customer Value Manager || Life Cycle Manager || Partnership manager || Head of Marketing || Design Thinking|| leading innovative marketing effort that impact Revenue and Customer Retention @ Smartcash PSB
Sheriff Kolapo Ajibola Msc's Location
Nigeria, Nigeria
About Sheriff Kolapo Ajibola Msc

Innovative and results-driven Senior Product Manager with 17 years of experience in the Telecommunications, Fintech, and Digital Payment industries, specializing in product lifecycle management, revenue growth, and customer retention. A proven leader in driving exceptional business results, having increased revenue by 120% and expanded the customer base by 9 million through data-driven strategies and customer-centric solutions. Expert in guiding products from concept to launch, with a focus on aligning customer needs, market trends, and data insights to optimize product performance. Adept at leading cross-functional teams across engineering, design, marketing, and customer segmentation to execute strategic roadmaps and deliver measurable business outcomes.Skilled in partnership management, customer value optimization, and project execution, with a strong ability to identify market opportunities and drive revenue through innovative solutions. Passionate about enhancing user experiences, improving product performance, and balancing immediate priorities with long-term strategic goals in a fast-paced environment. Recognized for delivering impactful product enhancements and forging strategic partnerships that consistently fuel business growth and elevate market presence.

Sheriff Kolapo Ajibola Msc's Current Company Details
Smartcash PSB

Smartcash Psb

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Senior Product Manager || Customer Value Manager || Life Cycle Manager || Partnership manager || Head of Marketing || Design Thinking|| leading innovative marketing effort that impact Revenue and Customer Retention
Sheriff Kolapo Ajibola Msc Work Experience Details
  • Smartcash Psb
    Head Of Marketing
    Smartcash Psb Jun 2024 - Present
    Lagos State, Nigeria
    ·       Design and execute customer-centric marketing strategies that drive business growth and expansion.·       Lead product marketing efforts, launching innovative products and features to market with impact.·       Build and sustain a strong, resonant brand identity that connects deeply with target audiences.·       Drive customer acquisition and retention through targeted, data-driven campaigns and initiatives.·       Collaborate closely with cross-functional teams, including Product, Sales, and Customer Success, to align marketing strategies with business objectives.·       Analyze market trends, customer insights, and campaign performance to make data-driven marketing decisions.·       Lead and manage high-performing marketing teams, fostering a culture of innovation, creativity, and excellence.·       Lead Go-To-Market strategies for innovative digital payment solutions, ensuring seamless product launches that resonate with customers and accelerate adoption.·       Collaborate with Marketing Communication for compelling brand identity that stands out in the Fintech landscape, fostering trust and loyalty while aligning with customer values and industry trends.·       Drive targeted demand generation campaigns that fuel lead acquisition, leveraging performance marketing and partnerships to achieve measurable growth.·       Implement and optimize marketing automation platforms to streamline workflows, enhance customer journeys, and maximize ROI through data driven.·       Harness data-driven insights to understand customer needs and behaviors, creating personalized strategies that enhance customer experience and drive engagement.
  • Airtel Nigeria
    Lead, Data Products & Services
    Airtel Nigeria Aug 2020 - Jul 2024
    Lagos, Nigeria
    ·       Led the development of the product roadmap, drove key performance metrics like Quality Revenue Earning Customer (QREC), Average Revenue Per User(ARPU), and churn management.·        Implemented strategic initiatives that surpassed business objectives for data services, with a strong emphasis on revenue growth, customer acquisition  and retention.·       Managed partnerships, customer value optimization, and oversaw project execution that ensured alignment with  strategic objectives. ·       Spearheaded the innovation of new products and features, enhanced customer experience and drove market competitiveness.·       Prepared detailed product briefs for Marketing Communication. ·       Guided the development of internal and external communication strategies and marketing campaigns.·       Ensured comprehensive documentation and trained team members for customer support, particularly  data products and services.·       Managed  (U&R) campaigns tailored to specific customer profiles, that ensured product profitability which achieved high levels of customer satisfaction and engagement.                   ·  Spearheaded the launch of the Data Loan product in collaboration with Google, TikTok and Meta which increased revenue by 120%, expanded financial inclusion, and acquired 9 million Quality Data Customers through targeted and strategic product initiatives. · Developed a Retailer Win back Strategy during the Nigeria Communications Commission (NCC) SIM ban, generating ₦1B revenue in 3 months.
  • Airtel Nigeria
    Enterprise Product Manager (Gsm And Vas)
    Airtel Nigeria Jun 2019 - Aug 2020
    Nigeria
    ·       Led the commercial development of Airtel Business GSM products and propositions. ·       Monitored the entire Product management process from concept to launch, including conceptualization, scoping, and implementation.·       Managed the end-to-end customer lifecycle for the product portfolio, focusing on customer value management, retention, Average Revenue Per User (ARPU) growth, and engagement across all channels.·       Leveraged market gap analysis and segmentation data to identify opportunities for new products and services in the Nigerian Enterprise Solutions Market. ·       Developed and presented compelling business cases to demonstrate return on investment for various initiatives.·       Oversaw the performance of in-life products and services, managed them on a profit and loss basis.·       Utilized financial performance data to guide investment decisions, product adjustments, and optimization strategies for enhanced results.· Successfully enhanced customer experience by launching Self-Care · Sponsored Data Portals, resulted in a 25% increase in customer engagement and a 20% reduction in support requests. · Coordinated the seamless migration to a Convergent Billing System for all postpaid and corporate prepaid products, improving billing accuracy by 30% and reducing operational costs by 15%. · Created and managed the SMEs segment and dealer channels nationwide, driving a 40% increase in SMEs customer acquisition and contributing to a 35% growth in segment revenue. · Launched a customized voice solution package for the Nigeria Police Force, leading to a 50% increase in service adoption and securing a significant long-term partnership.
  • Globacom
    Retention Manager
    Globacom May 2018 - May 2019
    Lagos, Nigeria
    ·       Developed and defined the Retention and Customer Value Management (CVM) strategy, created performance models that effectively measured and enhanced customer revenue contributions, that ensured sustainable business growth.·       Spearheaded the implementation of advanced analytics and reporting models, utilized data insights for strategic decision-making, proposition development, and campaign management that optimized customer value management.·       Partnered with design and engineering teams that developed and executed a data-backed product roadmap, balanced feature development with speed-to-market considerations to deliver impactful products.·       Collaborated closely with analytics teams to define, monitor, and analyze key success metrics for product features and initiatives, ensured continuous improvement and alignment with business objectives.· Increased customer revenue contributions by 25% through the strategic implementation of a data-driven Retention and CVM strategy, supported by advanced analytics and performance models.
  • Globacom Nig.Ltd
    Segment Manager (Enterprise Products )
    Globacom Nig.Ltd Jun 2012 - Apr 2018
    Nigeria
    ·       Led scientific customer segmentation to identify and deliver the most effective offers, maximized revenue through strategic ARPU upgrade programs that focused on upselling and cross-selling.·       Supported the Decision Planning team in forecasting marketing KPIs and conducting business case analysis across various segments and products to drive informed decision-making.·       Collaborated with the Brands, Sales, IT, Network, and Customer Experience teams to identify market-driven opportunities that ensured seamless execution of Go-To-Market strategies.·       Served as the product owner for Enterprise VOICE, DATA, VAS, and APP offerings, managed the entire product lifecycle and ensured alignment with overall marketing and corporate strategy·       Conducted thorough research on competitors and rival products, delivered insights and recommendations that enhanced market positioning and product competitiveness.· Increased ARPU by 20% through targeted segmentation and strategic upselling and cross-selling initiatives, while ensuring a 15% improvement in go-to-market execution across enterprise products.
  • Globacom
    Product Specialist
    Globacom Oct 2008 - May 2012
    Nigeria
    ·       Spearheaded the execution of strategic product initiatives.·       Meticulously managed the entire product lifecycle from ideation to market launch. ·       Conducted in-depth research that aligned product offerings with customer needs, collaborated closely with cross-functional stakeholders that ensured seamless execution.·       Monitored the development of robust business cases and justifications that drove product innovation and investment. ·       Oversaw the User Acceptance Testing (UAT) process that ensured that each product met the highest standards of quality and user satisfaction before release.· Successfully improved product launch efficiency by 30% through streamlined lifecycle management and rigorous User Acceptance Testing, resulting in a 20% increase in customer satisfaction.
  • Globacom
    Customer Care Consultant
    Globacom Jun 2007 - Sep 2008
    Lagos
    ·       Drove product upselling opportunities that identified customer needs and presented relevant solutions.·       Resolved customer issues promptly and effectively, ensured high levels of satisfaction.·       Provided exceptional support and assistance, went above and beyond to delight customers.·       Maintained comprehensive product knowledge to offer tailored solutions that addressed inquiries accurately.·       Collaborated with cross-functional teams that enhanced service processes and contributed to overall customer success.· Managed customer complaints which reduced resolution time of complaints by 50% in 6months while Increased customer satisfaction scores by 40% and boosted upselling success rates by 15% through effective issue resolution and personalized support.
  • National Youth Service Corps
    Peer Educator Trainer
    National Youth Service Corps Mar 2006 - Feb 2007
    Nigeria
    HIV/AIDS and Youth health development.
  • Alon Ventures
    Marketing Executive
    Alon Ventures Feb 1997 - Oct 1999
    • Creation of wholesale Marketing opportunities• Strategizing and providing sales support.• Logistic support services• Ensure quick delivery of request to customers.

Sheriff Kolapo Ajibola Msc Education Details

Frequently Asked Questions about Sheriff Kolapo Ajibola Msc

What company does Sheriff Kolapo Ajibola Msc work for?

Sheriff Kolapo Ajibola Msc works for Smartcash Psb

What is Sheriff Kolapo Ajibola Msc's role at the current company?

Sheriff Kolapo Ajibola Msc's current role is Senior Product Manager || Customer Value Manager || Life Cycle Manager || Partnership manager || Head of Marketing || Design Thinking|| leading innovative marketing effort that impact Revenue and Customer Retention.

What schools did Sheriff Kolapo Ajibola Msc attend?

Sheriff Kolapo Ajibola Msc attended University Of Lagos, Obafemi Awolowo University, Loyola College Ibadan.

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