As a DevOps Specialist at Dorraq, I am responsible for streamlining development and operations processes to enhance the delivery of innovative educational solutions. My role includes: • Automation and CI/CD: Designing and implementing automated pipelines to accelerate the development lifecycle, ensuring rapid and reliable deployment of new features and updates. • Infrastructure Management: Managing and optimizing cloud infrastructure, ensuring high availability and scalability of e-learning platforms. • Monitoring and Performance: Implementing monitoring solutions to track system performance, troubleshoot issues, and ensure optimal user experience. • Collaboration: Working closely with development, QA, and product teams to align on goals and improve overall efficiency and effectiveness of the development process. • Security: Enforcing best practices for security and compliance, safeguarding sensitive user data and maintaining the integrity of our systems.

Led the design and implementation of scalable virtualization infrastructures, optimizing resource utilization.Implemented automated CI/CD pipelines, reducing deployment time by 40% and improving release consistency.Introduced containerization to streamline application deployment and improve scalability.Collaborated with cross-functional teams to ensure the high availability and security of critical systems.Championed DevOps best practices to foster a culture of continuous improvement and agile development.

Providing technical support and troubleshooting advice to clients remotely or onsite. Developing, deploying, and maintaining IT systems and networks for clients. Installing, configuring, and upgrading software and hardware systems. Ensuring system security and data protection measures are in place and up to date.Keeping up to date with emerging IT trends and technologies to recommend innovative solutions to clients. Developing custom software and applications to meet specific client needs. Collaborating with other IT professionals and contractors to ensure projects are delivered on time and within budget. Providing guidance and training to clients on how to effectively use IT systems and software.

Installing, configuring and maintaining desktops, laptops and other computer peripherals. Troubleshooting hardware and software related issues on desktops, laptops and other computer peripherals. Providing technical support and guidance to end-users in person, over the phone or via email. Managing Active Directory and Exchange accounts and permissions. Maintaining and updating software and operating systems on desktops and laptops. Ensuring that antivirus, backup and security software is properly installed and updated. Keeping track of inventory and maintaining records of equipment and software licenses. Collaborating with other IT professionals and vendors to resolve complex technical issues and to implement new systems and solutions.

Fully support, configure, maintain and upgrade corporate customer’s networks and in house servers.Install and integrate new server hardware and applications.Keep an eye out for needed updates.Support and administer third-party applications. Ensure network security and connectivity.Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses.Set up user accounts, permissions and passwords.Resolve problems reported by end user.Define network policies and procedures.Specify system requirements and design solutions.Research and make recommendations on server system administration.

Determining project requirements and developing work schedules for the team. Delegating tasks and achieving daily, weekly, and monthly goals.Liaising with team members, management, and clients to ensure projects are completed to standard.Identifying risks and forming contingency plans as soon as possible.Analyzing existing operations and scheduling training sessions and meetings to discuss improvements.Keeping up-to-date with industry trends and developments.Updating work schedules and performing troubleshooting as required.Motivating staff and creating a space where they can ask questions and voice their concern.Being transparent with the team about challenges, failures, and successes.Writing progress reports and delivering presentations to the relevant stakeholders.