Sherif Hussein Ficm Cce Aicm Email & Phone Number

Melbourne, Victoria, Australia

As the Operations Manager, I am responsible for the daily operations of the CollectAU business.I ensure that my team and I meet the business and team strategic goals and work toward our operational policies and budgets as a team. By driving the team's performance, responsibilities, and accountabilities, we are contributing to positive and profitable outcomes.Oversee the collection of outstanding credit and invoices to minimise profit loss while handling it appropriately and per company policy. • Create and implement strategies to increase the number of successful collections on outstanding debt. • Provide leadership, guidance, training and support to staff working in a hybrid model • Identify learning and development needs for individuals, source training courses and external networking events • Generate reports, analyse department data, and share with executive staff and managers. • Communicate with clients to build and maintain a strong working relationship with the coaching and mentoring team.• Contribute to a positive team environment, empowering the team to grow and develop the team. • Escalation point for clients, candidates and staff • Set individual and team sales/collections targets, ensuring achievement and profitability for the company • Ensure the team provides a high-quality service to clients • Oversee the office's daily operations, including quality compliance, privacy, database management, company documentation, and team functions.

Docklands, Victoria, Australia

Manage a team of 20 and I'm part of the Collections leadership team. I'm responsible for the functional ownership, management, risk mitigation and continuous improvement of the complex consumer debt portfolio for AGL.

Australia

Hired to lead strategic planning and ensure performance outcomes are met across the company. Collaborate with Director to define budgets and lead organisation to achieve financial objectives for Milton Graham division. ► Collaborated with sales, account directors, and executive leadership to define and execute operating plans and budgets.► Identify opportunities for new business development; identify new service and business offerings to meet client needs.► Charged with overseeing comprehensive client success strategy and optimising operations to improve service for Milton Graham.► Work with Management team consisting of call centre operations, treatment leaders, dialler, and digital teams.► Define and manage KPIs and SLAs with each client; oversee client success and ensure outcomes are met.► Lead continuous improvement efforts across the business to ensure client success.

Port Melbourne

Manage a Billing & Credit Team focused on aligning staff to deliver a high level of customer service through the quote-to-cash process. Managed billing and credit strategy and operations within Australia’s largest privately-owned IT services provider.► Led process improvements including optimizing risk reporting initiatives, policies and new organization-wide initiatives. ► Reduced DSO by 20 days through implementation of a new complex transformation which minimized uncollectable debt and improved cash flow.► Created a new client servicing solution which improved invoicing accuracy and ensured best practices within credit and collections.► Directed strategic planning efforts and successfully aligned customer service with billings and collections which improved customer relations and business outcomes.► Built a people-centered, high-satisfaction team through empowerment, trust, transparency and reliability.

Melbourne, Australia

Developed and managed relationships as the Credit & Collections Manager for Australia’s top residential and commercial property website. Built a high-performing, high-satisfaction team of 13 staff.► Established strong partnerships with businesses which promoted early detection of issues and a united escalation approach► Collaborated with business partners to improve cash flow, minimize bad debt risk, introduce credit policy for sox compliances and reduce DSO. ► Oversaw initiative to transform the company’s “sales-to-cash” processes across all lines of business. ► Managed a team of 10 staff members focused on improving data quality for new Salesforce implementation.► Directed initiative to digitize and overhaul the customer onboarding digital credit application, invoicing experience, and payment portal; successfully scaled initiative following the program’s success.

Geelong West, Australia

Managed set-up of newly created credit department for a family-owned business offering wholesale fuel and fuel cards. Established processes and oversaw daily business operations related to credit, collections, and accounts with $25 million/month invoice responsibility. ► Developed and implemented processes and procedures designed to improve cash flow and minimize bad debt.► Established credit department framework to utilize best practices in invoicing, customer service, accounts payable and receivable, debtor factoring and debtor insurance.► Managed project to implement credit workflows for debtor insurance and financing.► Increased cash flow $7M within one month through increased collaboration with Bank & Debtor Insurer.► Optimized workflow across billing and credit through technology solutions, planning and forecasting which created operational excellence and transformed company direction.

Collingwood

Managed a team of 8 full-time team members and 20 temporary staff responsible for overseeing the debtors’ function for United Card. Oversaw credit and collections operations with an invoice responsibility of $30 million/month.► Led strategy and improved processes to maximize cash flow, reduce bad debts and ensure cost of collection within budgetary requirements.► Identified customer needs and encouraged customers to convert to United Fuel Cards with minimum conversion loss.► Collaborated with marketing to develop and execute campaign delivery, promote customer transition to new card, and ensure customer satisfaction.

Certified Credit Executive

Certificate Iv In Workplace Training

Certificate, Advanced Certificate In Workplace Leadership