Sheri Moore Email and Phone Number
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The most important success factor, when it comes to driving business growth, is the people. And what’s most important for people is being equipped with the resources necessary to make this growth a reality.This is why Learning and Development plays a pivotal role in the achievement of organizational objectives and execution of the vision. As an L&D leader, I’m known for developing programs and designing curricula that activate global workforces and amplify their engagement in order to advance organizational priorities as well as service delivery to customers.Getting my career start as an English Teacher, equipped with my Master of Education in Adult Education, I made a pivot into technology as a Software Instructor. I continued along this path to become an Instructional Designer, Project Manager, Scrum Master, and later a Global Training Manager.All of the roles I’ve held, even as a Project Manager, have been focused on driving change through education and learning, with initiatives including:● Unifying L&D silos under one central umbrella in order to ensure a consistent L&D experience for thousands of employees across a global enterprise● Influencing the adoption of Agile and SCRUM, delivering custom training programs, and completely shifting organizations’ project management approaches and methodology● Transforming curriculum delivery with the creation of e-learning, just-in-time learning, and self-service modulesWith deep experience in technology, I’m no stranger to distilling complexity and boiling it down into digestible processes that aren’t just easy to learn but are also easy to adopt, apply, and integrate. I then design programs that are powered and delivered by tech tools. Strengths & Skills● Process Improvement Methodologies● Learning & Development (L&D) Strategy and Programs● Instructional Design● Agile Project Management● Change Management● Learning Management Systems (LMS) ● Adult Learning● E-learning, virtual training and distance learningIf you’re curious about L&D and what it would look like for your organization, feel free to reach out to me. You can connect with me here on LinkedIn, send me an InMail, or email me at sheri.r.moore@gmail.com.If you’d like to learn even more about the work I’ve done, feel free to visit my portfolio: https://sites.google.com/view/sherimoore-trainingmgr/meet-sheri
Truist
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Vice President, Talent Strategy And Program Management Manager, Talent Operations OfficeTruist Sep 2024 - Present
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Vice President, Learning Enablement Enterprise Program ManagerTruist Jan 2023 - Oct 2024As the Talent Enablement Program Manager for Truist, I am responsible for reporting the Capacity for our Talent organization, manage enterprise-wide programs and report progress to executives and support strategic initiatives for all Talent Centers of Excellence. ● Managed a project to pull thousands of professional development courses from LinkedIn Learning into SuccessFactors to support teammate-driven upskill and reskill initiatives. This project increased self-selected course consumption by 22%.● Worked with the Chief Talent Officer and partnered with Talent Leadership to solidify all Centers of Excellence as One Team with a shared vision, encourage partnership/collaboration between COE leaders, ensure that all goals are aligned to the primary mission, and provide all teammates with clear goals at the start of 2024.● Led a campaign to select the newly consolidated organization name and develop a communication with video content from the CTO to announce the change to the full Talent organization.● Developed reporting dashboard to to inform headcount and assignment decisions, document measurable progress toward full adoption of L&D Project Management tool, including actionable COE capacity reporting and audit reports for data quality.● Provided a method to ensure that the organization is working on projects that will make the largest impact to the business, provide leaders with valuable metrics to ensure work efficiencies/ illustrate Return on Learning Investment (ROLI), and lay the groundwork for Talent team recognition from industry leaders.● Coordinating project work with internal Business Analytics resources and external vendor resources to gather efficiency data and generate dashboards.● Currently developing a Change Management campaign to deepen understanding of Truist Talent Purpose Mission and Values for Talent.
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Senior Manager – Learning Enablement, Projects & MetricsSpectrum Enterprise Dec 2020 - Jan 2023Stamford, Ct, UsServed as the Learning & Development Senior Product Manager for an organization that serves more than 5,000 employees in Sales, Operations and Customer Service. Was responsible to vet intake requests from all lines of business, manage design projects and provide reporting that measures the effectiveness of all L&D deliverables for a team of 30 designers & facilitators. Was solely responsible for the team’s annual planning strategy, which includes reviewing key roadmap projects with all VPs and directors, estimating a level of effort based on industry and internal standards, creating a calculation to help prioritize projects across all lines of business and partnering with VPs and GVPs to determine the annual resourcing requirements for our L&D organization.• Consolidated previous intake and project processes into Smartsheet, incorporating dashboards for business partners to provide visibility into all requests and active L&D projects• Developed a metrics strategy to measure the effectiveness of a 12-week onboarding program for all Sales representatives that incorporates data from Salesforce, feedback from managers and facilitators• Designed an overall L&D metrics strategy that will measure the effectiveness of curriculum, identify deliverables that need to be reworked and provide leadership with dashboards and reports that clearly demonstrate the value of training• Worked to implement a resource management solution to evaluate team capacity in order to balance workloads and make a strong case for full-time or contract resources to support key business initiatives• Led a task force to define all development processes and document them in a Development Playbook to clarify standards and ensure consistency• Partnered with HR, Marketing and the business to submit awards applications that won the team 2 Gold Medals for LMS Innovation and Sales Enablement advances from Brandon Hall and ranking in Training Magazine's APEX awards. ATD BEST award results are pending. -
Information Technology Project ManagerRrtq Inc Oct 2019 - Dec 2020Charlotte, North Carolina, UsIn this role, which combines project manager, SCRUM Master, and L&D manager functions, I drove large initiatives and projects. I also developed both the internal and client training programs needed to enable these projects, achieving the following:● Introduced Agile methodology to the company, which has ensured more focus on deliverables and projects● Oversaw a cross-functional team executing a migration project of a key client and their 10,300+ user base● Shifted our approach to the migration project in response to COVD-19. I coordinated the training for both the client and our technicians and worked closely with the client in communicating this change to their employees. -
Global Training ManagerCompucom Apr 2018 - Oct 2019Fort Mill, Sc, UsWhile I was at CompuCom (now Office Depot) for a year and a half, we made considerable progress while I was in the role of Global Training Manager. It was an exciting, high-change time as Office Depot had just acquired CompuCom, and I was involved in the post-acquisition integration.I directed global, enterprise-wide L&D strategy and programs, partnering with the executive leaders. Leading my 12-person team, we oversaw training initiatives for 10 operations organizations with thousands of employees across 4 countries with results including:● Unified 7 different L&D systems under one L&D umbrella, eliminating silos and ensuring training and learning was more universal and uniform across the enterprise● Eliminated tens of thousands of dollars in L&D content data overage costs with Skillsoft by migrating hundreds of gigabytes of data over to free Google Drive● Built a blended learning program with an emphasis on e-learning in order to ensure consistent training across globally dispersed teams. This resulted in an increase in customer satisfaction and a decrease in employee turnover.● Launched a system that more effectively determined development needs and assigned training resources. This also integrated numerous dashboards delivering L&D insights, systems that are now used across Office Depot. -
Team Lead, Change Management & SharepointWells Fargo Jan 2017 - Apr 2018San Francisco, California, UsWorking with Wells Fargo again, I served as an internal consultant and drove a large SharePoint project for the corporate risk organization. Leading a team of SharePoint administrators and technicians, I worked closely with executive leaders and business stakeholders to ensure I fully understood their needs for SharePoint. This allowed us to consolidate 72 disparate SharePoint sites into one.I also made sure that my team was well-trained in order to ensure they could support the business with adopting the centralized SharePoint. -
Project Manager | Sharepoint AdministratorMckesson Sep 2012 - Jan 2017Irving, Texas, UsI initially joined McKesson as an Instructional Designer, but I was quickly moved into the role of Project Manager in order to facilitate business and product improvements that had an element of L&D.Leveraging Six Sigma methodologies, I conceived and built an intake form in SharePoint that tracked client software requests entered outside of the usual release cycle. McKesson received hundreds of these requests each month. Not only did the new process alleviate a productivity bottleneck, but this also provided valuable business insights that allowed managers to make more informed staffing and resource allocation decisions. I trained 250 front-line support staff and 5 development staff on this new process by designing and delivering a blended-learning curriculum.I really enjoyed the challenge of this role and the opportunity to learn and apply new technologies. -
Instructional Designer | Project ManagerMckesson Jul 2011 - Sep 2012Irving, Texas, Us
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Scrum MasterDatatech Global Ltd Nov 2009 - Jul 2011I was hired to transition the digital marketing solution agency’s project management practice from waterfall to Agile and SCRUM, developing and executing a training program in order to facilitate the transition.I trained 150+ staff at all levels, from the CTO to front-line technical support, with the new methodology enabling faster and more efficient turnaround and completion of projects. -
Instructional DesignerForce Management Apr 2008 - Nov 2009Charlotte, North Carolina, UsWhile at Force Management, the sales advisory firm, I spearheaded the enhancement of a key client’s sales training program so that they could have their salesforce pursue more public sector business.As a result of my work in standardizing the training program and delivering it to 300 learners, the client reported a lift in their sales in the amount of hundreds of thousands of dollars. -
Instructional DesignerThe Steritech Group, Inc. Jul 2006 - Apr 2008Charlotte, North Carolina, UsSteritech had a very expensive, lengthy, and complex technical training program that required trainees to fly into the headquarters from all parts of the US. I was brought on to optimize and streamline this training program.I influenced the adoption of e-learning and launched a training program that reduced instructor-led hours by 75%, resulting in massive cost savings.In addition to this, I set Steritech up with a learning management system, which I sourced and recommended after conducting extensive research. -
Technical Writing ConsultantWells Fargo Nov 2005 - Jul 2006San Francisco, California, UsI was contracted by Wells Fargo through VisionCor in order to write and edit technical web-based documentation and well as contribute to their web content strategy. This content was a combination of e-learning materials, procedure guides, and other online resources used by mortgage underwriters so that they could make informed decisions around risk.
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Instructional DesignerBlackbaud Oct 2004 - Nov 2005Charleston, South Carolina, UsAfter starting my career as an English Teacher, I decided to make a pivot into roles that had a greater focus on adult learning and education. I was hired by Blackbaud as their first instructor who hadn’t originated from their technical support department and was seen as a test case and model. My work actually shifted Blackbaud’s hiring processes, and they focused on bringing educators into their instructor roles.While at Blackbaud, I developed and delivered training programs both at client sites internationally as well as online and created a self-paced microlearning curriculum when this approach was still an emerging eLearning strategy.A few of the highlights from my time at Blackbaud included:● Transformed curriculum delivery, tapping into an opportunity offering clients a subscription-based e-learning solution● Launched a workshop dedicated to coaching school administrators on building their class schedules and utilizing Blackbaud’s complex software● Created “cheat sheets” in order to help learners with quick reference rather than having to go through lengthy user guides -
Senior Software InstructorBlackbaud Jun 2001 - Oct 2004Charleston, South Carolina, Us
Sheri Moore Skills
Sheri Moore Education Details
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Old Dominion UniversityAdult And Secondary Education -
Virginia Commonwealth UniversityEnglish Language And Literature/Letters
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The CitadelEnglish Language And Literature/Letters
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Randolph CollegeEnglish Language And Literature/Letters
Frequently Asked Questions about Sheri Moore
What company does Sheri Moore work for?
Sheri Moore works for Truist
What is Sheri Moore's role at the current company?
Sheri Moore's current role is Vice President - Talent Enterprise Strategy & Program Management Manager.
What is Sheri Moore's email address?
Sheri Moore's email address is sh****@****ail.com
What is Sheri Moore's direct phone number?
Sheri Moore's direct phone number is +180398*****
What schools did Sheri Moore attend?
Sheri Moore attended Old Dominion University, Virginia Commonwealth University, The Citadel, Randolph College.
What skills is Sheri Moore known for?
Sheri Moore has skills like Instructional Design, Training, Sharepoint, Technical Writing, Requirements Gathering, Software Development Life Cycle, Instructor Led Training, Onboarding, E Learning, Project Management, Visio, Agile Methodologies.
Who are Sheri Moore's colleagues?
Sheri Moore's colleagues are Sherri Balwant, Miguel Denson, Dennis Norcross, Christine Minor, Margaret Wood, Esq., Irving D. Perez Gonzalez, Lori Kramer.
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