Mohammed Sherif Jr. Email & Phone Number

Egypt

Cairo, Egypt

● Collaborated with development teams to reproduce bugs, offering feedback and suggesting software improvements, reducing error resolution time by 30%.● Provided technical support to all departments, including operations, marketing, accounting, HR, and customer experience, diagnosing and resolving software issues related to the Breadfast application, improving response times by 20%, and utilizing Datadog for log management and investigation.● Acted as the connection between the customer support and software development teams, ensuring clear communication on software bugs, customer feedback, and feature requests, using Jira for documentation and reporting.● Worked within the ticketing system to prioritize and manage technical issues across the company, consistently maintaining response times under 10 minutes to ensure timely resolutions and minimize downtime.

Cairo, Egypt

● Handled inbound and outbound customer inquiries, providing exceptional customer support across phone, email, and live chat, achieving a 95% customer satisfaction rating.● Collaborated with operations, logistics, and IT teams to ensure smooth service delivery and resolve customer issues, reducing average response time by 15%

Remote

● Assisted in building responsive, interactive websites using React, Gatsby JS, JavaScript, and Tailwind CSS, improving website performance by 20% through optimized code and reduced page load times.● Collaborated with senior developers on front-end projects, learning and implementing best practices for state management and component-based architecture.