Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required.Manage the banned user process, and track and remove previously banned usersMaintain the Moderation Guidelines and ensure they are up to dateService Community Admin accounts, processing emails and complaints, escalating when necessaryModerate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriateProduce reports on relevant moderation statistics, issues and outcomesRegularly feedback insights gained from community moderation into the Social Media teamMonitor all industry and company information and news to anticipate potential issues

Replies to comments, messages, twitter direct messages, mentions in all social media channels.Creating database for each client with the basic info and FAQDirects fans to suitable content related to their questions and inquiries, even if they don't ask.Redirects potential clients call center or registration page.Provides fans' questions and inquiry report monthly.Proven working experience in social media or related field.Positive attitude, detail and customer oriented with good multitasking and organizational ability