* Provided exceptional experiences for customers, partners, and team members through responsive interactions for an event department producing 40M annual revenue.* Managed simultaneous deadlines, collaborated with cross-functional teams, and produced required content, managing needs for 450+ sponsors per year at global technology conferences. * Streamlined processes to improve sales operations, including continuous significant improvement of the sponsor portal and development of online training tools for staff, supporting a 400% revenue growth.* Created quality assurance programs including internal audits, and post-event client surveys.* Developed revenue reports to inform key stakeholders and drive positive results.

* Coordinated the approval, design, and distribution of collateral on tight deadlines.* Provided post-event reporting and analysis of the sponsorship experience including lead capturing, vendor reporting, customer experiences, and content execution.

* Developed curriculum for degree program specializing in the tourism, hospitality, and wine industry.* Maintained 93% placement for graduates.* Coordinated documentation for continued accreditation from federal and state accreditation organizations.

Chateau St. Jean, with its gracious style, elegant architecture and inviting gardens and tasting rooms, is the quintessential Sonoma winery. The winemaking estate is located at the foot of Sugarloaf Ridge in the Sonoma Valley near Kenwood, California. Chateau St. Jean has long been recognized as a leader in Vineyard Designated wines. Office Support:• Running the daily reservations schedule • Preparing and issuing weekly staff schedule • Acting as a floor supervisor, providing feedback to the RSM• Support sales staffClub Support:• Set-up and host private wine tastings for wine club members • Assist in events, private dinners and various site activities • Provide world class customer service to site visitors • Promote wine clubs throughout the site • Balance cash registers at open and close • Provide feedback on observations of Team and how the Club is being sold• Ensuring the team is up to speed on anything club related, ensuring members are happy, assisting with the Club Patio.

Lead events (social, wine club and corporate), operations, marketing, and employee development for the Firm's hospitality division.

Organized equestrian events: USPC, Advanced Riders Camp and shows; including transportation logistics for riders and horses.