Identifies and leads team through changes, to best support the goals of the client and AlightUses expert knowledge of DC to work with the client on difficult plan issues and provide guidance on plan changes or projectsCommunicates regularly with clients at more senior levels of the organization on client deliveryIdentifies, plans, and manages larger scale process improvement projects to create year-to-year efficienciesDevelops talent pipeline through management and coaching of entire client team

• Leads the renewal/marketing process, such as: o Gathers information from vendor and client. o Prepares RFPs and following through with involved parties. o Prepares proposals for client presentations.• Onboards new clients and/or new lines of coverage, owning processes end-to-end.• Resolves day-to-day service issues, including eligibility, billing and claim issues.• Monitors activities and other key processes, and ensure stakeholders are informed and aligned.• Submits enrollments to carriers and troubleshoot any enrollment issues at submission.• Coordinates open enrollment activities

• Manages, plans and implements workforce planning strategies across various technical services for new Paylocity clients (Time off accruals, HR Onboarding, Advanced HR, Insurance Plans, Time Clocks, and Security profiles for client users).• Develops, coordinates and administers workforce reallocation strategies due to changing business circumstances, impacts of new projects and service offerings, regulatory outcomes, projected efficiency gains, changing activity levels and customer expectations.• Assists director to develop annual workforce plans (1-3 year planning horizon), including forecasting of workforce requirements by job classification, location and timeframe. • Leads, coaches, trains and mentors direct reports to ensure all critical aspects of Web Products are set up accurately in order to meet the client expectations within the specific Service Level agreement. • Responsible for the training, performance reviews, career development and pay recommendations for ongoing client team members.

• Leads and collaborates in the design, development, and implementation of employee benefit and compensation programs for the U.S. Company, including a paid sabbatical program for part-time employees, paid vacation and other paid time off benefits, and defining full time employees for purposes of compliance with The Affordable Care Act.• Represents the U.S. interests in the design of corporate health benefits, welfare benefits, retirement savings programs, and executive benefits. • Assists HR functional areas of recruiting, orientation, engagement, and retention• Identifies and addresses key opportunities as related to benefit and compensation program competitiveness, relevant employee needs, and business requirements.• Manages benefit and compensation programs covering over 500,000 eligible hourly employees across corporate-owned and franchisee-owned restaurants; includes project management activities for twice yearly Open Enrollment. Activities includes: premium reviews, plan design changes, communication materials and distribution and delivery of those materials; identify and mitigate risks, vendor and broker relationship management, negotiating and managing vendor performance guarantees, and in coordination with benefits accounting, legal counsel and external plan consultants, ensuring the completion of required compliance filings (i.e. Form 5500, MA Fair Share reporting, payroll tax reporting). • Identifies and leads development and implementation of enhancements to the design, administration and communication of the programs.• Develops practical and impactful communication and decision-making tools for Owner Operators, people managers and employees, as related to all benefit and compensation programs. • Creates, coordinates, and delivers benefit and compensation education and training for over 2,000 Owner Operators, 8,000 company employees, and over 500,000 eligible hourly employees across corporate-owned and franchisee-owned restaurants.

• Builds plan knowledge among associates through training and mentoring. • Provides senior level strategic support to the Benefits Delivery Managers in the overall delivery of services for large market clients.• Consults with clients in establishment and measurement of benefit plan goals. • Projects and defines staffing needs and perform succession planning, taking into account expansion of the business and quality of service delivery. • Promotes best practices, operational effectiveness, and implementation of new initiatives. • Manages multiple associates through the hiring, training, career development and pay decisions.• Serves as a subject matter expert for prospective new business relationships and identify opportunities for expanding services with existing clients.

• Project leader for large implementations of new and existing clients’ major benefit plan changes including mergers, acquisitions and divestitures. • Consults with the client on all aspects of design and administration• Defines requirements, develop and manage project plans, manage associates aligned to project, identify and mitigate risks, establish budgets and manage costs, and coach and motivate the project team. • Assists in new business opportunities by attending sales and scoping meetings, reviewing proposals, establishing pricing for new work; and consulting with clients about available outsourcing services.• Manages and mentors approximately 15 associates within the implementation delivery group.

• Manages day-to-day operations for multiple mid and large market retirement plan clients. • Responsible for all aspects of plan administration including: client and trustee relationships, short and long- term planning to assist client in achieving plan goals and utilization, and client consulting on various ERISA or plan design issues. • Supports clients with compliance requirements; including ADP/ACP nondiscrimination testing, Form 5500 filings, etc.• Conducts employee education meetings. • Builds and maintains cohesive, effective administration teams by championing quality, sharing information and building depth of expertise.• Responsible for the training, performance reviews, career development and pay recommendations for ongoing client team members.• Monitors ongoing quality of processing; oversees issue resolution, and identifies and implements processing efficiency opportunities.

Manage engagement of client customers in assessment of staffing needs, fulfillment of staffing requests, and performance managment. Recruitment, screening, selection and performance management of office management professionals.

Consult, educate and execute benefit program management of university Professors, staff and other benefit eligible employees. Conduct benefit orientation sessions for newly hired Professors and staff. Ensure benefit compliance activities completed within mandated timeframes.