Sherika Wright Email & Phone Number

Successfully launched Bip and Goloud application in Caribbean and Latin American markets.- Defining and delivering the digital strategy in conjunction with the relevant stakeholders- Support marketing to create and launch engaging campaigns to push the product across all channels- Creation of the best Go To Market experience- People Management- Manage analytics and tracking for products through the use of RTM, Mixpanel and SmartCubehub- Develop application website- Defining Discover services- Defining Key KPI’s and targeting- Managing Roadmap and issues log with third parties

- Lead Digital Project Manager for Digital Transformation- Lead Project Manager on Customer Care Recovery Project that saw the full recovery of 100% across all Caribbean, Latin American and Central America. Which resulted in high a revenue uplift for the organization.- People Management- Launch of a world class application with competitive features and functionalities.

- Manage My Digicel across all markets, manage Google Play reviews, manage relationship with tech team, Issue log Management manage issue.- Supporting 28 markets, armed with the knowledge of each market’s App features and configurations. Dividing GTM recommendations and all app incentives across the relevant markets.- Experienced in developing Analytics Reports using the following tools: Google Analytics, SQL, SQL Developer, Tableau.

Jamaica

- Top sales Representative for consecutive years - Organize weekly sales reports to assist with tracking uptake in sales- Training of new employees yearly- Created new processes and pipelines for increasing customer service satisfaction, cross-trained and provided back-up for other customer service representatives.- Over achieved in product and warranty sales