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@pepperdine.edu
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Sheri L. Mackey, Phd, Mba is listed as Consultant | Executive Coach at Oakland University, based in Bloomfield Hills, Michigan, United States. AeroLeads shows a work email signal at pepperdine.edu, phone signal with area code 818, and a matched LinkedIn profile for Sheri L. Mackey, Phd, Mba.
Sheri L. Mackey, Phd, Mba previously worked as Consultant | Executive Coach at Stratecomm Global and Professor at Oakland University. Sheri L. Mackey, Phd, Mba holds Doctor Of Philosophy - Ph.D., Global Leadership And Change from Pepperdine University.
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Strategic, collaborative executive with worldwide reputation for powering organizational transformations and positioning service operations as a business-critical priority and key growth driver for multibillion-dollar global enterprises.Innovator and change agent building best-in-class, rigorously tested systems and frameworks to advance customer-centric service delivery and scale operations in complex, multicultural environments.Published author and international speaker regularly tapped to inspire and engage audiences and share hard-won insights on global business operations and leadership, intercultural communication, and growth-focused innovation.________Career wins include:◆ Championed innovative approach for transforming global service operations from a cost center to a key revenue driver and profit engine for enterprises, including DHL DP, Cisco Systems, and Panalpina.◆ Architected proprietary framework, tools, and programs to guide global enterprises through service operation optimization, boosting consulting firm revenue 30% within 18 months and sustaining ~30% profit margins while generating up to 27% in cost reductions for clients.◆ Conceptualized and led strategic and technology advisory councils comprising executive clients from top-tier customer base of multibillion-dollar companies. Integrated Voice of the Customer insights into service operations planning and increased product- and service-related revenue 23%. ------***Expertise***Strategic Planning & Execution | P&L Management | Global Service Operations | Worldwide Supply Chain Optimization Partnership Development & Management | Organizational Change Management | Team Building & Empowerment | Sales Support & Enablement | Financial Management | Service Optimization & Transformation | Executive Coaching
Listed skills include Organizational Development, Leadership, Leadership Development, Management, and 46 others.
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California, United States
Lead consulting engagements with clients in diverse industries, including supply chain management, transportation, and technology. Provide strategic guidance to optimize operational, financial, and business performance in global environments.
Michigan, United States
Instruct MBA and undergraduate courses focusing on organizational development, organizational behavior, and multicultural integration in global businesses. Serve as peer reviewer for 3 academic publications and conferences and as global track chair for Global Business and Technology Association conference.
Los Angeles, California
Founded and led global consulting firm aiding large enterprise clients in streamlining multi-country service operations and surfacing revenue-generating opportunities. Sustained 23% profit margins (versus 2% industry standard), on average, with full P&L accountability.
Miami/Fort Lauderdale Area
Transformed global support organization of a transport and logistics enterprise into an integrated, sustainable customer success operation. Led 350+ member team of geographically dispersed sales support, design engineering, implementation management, and program management staff.
Miami/Fort Lauderdale Area
Led cross-functional management teams to include: Sales Support, Design Engineering, Implementation Management and Program Management across all regions. Redefined the customer interface on a global scale, driving improved business results across the organization. Managed the collaborative, cross-functional assessment, development, and delivery of consolidated operations model for DHL/Danzas integration into Deutsche Post Group. Partnered with sales and executive clients to negotiate service… Show more Led cross-functional management teams to include: Sales Support, Design Engineering, Implementation Management and Program Management across all regions. Redefined the customer interface on a global scale, driving improved business results across the organization. Managed the collaborative, cross-functional assessment, development, and delivery of consolidated operations model for DHL/Danzas integration into Deutsche Post Group. Partnered with sales and executive clients to negotiate service agreements that facilitated organization-wide results. Integrated effective staff mentoring, coaching and education programs to achieve business objectives. Managed $38M budget, with 15 direct reports and a team of 250 associates.- Led Sales Support, Customer Solution Design Engineers, Implementation Specialists and Program Managers responsible for creating, implementing and maintaining cohesive, streamlined solutions across complex operational environments- Developed Customer Advisory Board structure with closed loop process to feed valuable information back into the organization- Orchestrated portfolio management of $3.5B in products and services- Developed, deployed and managed joint scorecard metrics through QBR with key enterprise clients to define and measure joint global outcomes- Launched consulting services to become revenue generating ($11M) in first year Show less
San Jose, California, United States
Managed global organization chartered to coordinate seamless customer operations through design, implementation and program management for top global clients. Responsible for full P&L, staffing and management of global operations (10 direct reports, 125 indirect reports) and $1.5B portfolio. Identified growth opportunities and coordinated with cross-functional teams to create development plans for streamlining business for operations worldwide. - Created ability to generate $50M in… Show more Managed global organization chartered to coordinate seamless customer operations through design, implementation and program management for top global clients. Responsible for full P&L, staffing and management of global operations (10 direct reports, 125 indirect reports) and $1.5B portfolio. Identified growth opportunities and coordinated with cross-functional teams to create development plans for streamlining business for operations worldwide. - Created ability to generate $50M in incremental revenue through comprehensive cross-functional global operations strategy deploying joint product/service delivery solutions. - Led high performing global teams capable of aligning internal operations to an integrated, enterprise view of Cisco products and client requirements to ensure transformation that facilitated monthly and quarterly revenue targets were consistently exceeded. Show less
Dissertation: Leveraging global diversity for increased financial performance and improved business results in global operations
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Sheri L. Mackey, Phd, Mba works for Oakland University.
Sheri L. Mackey, Phd, Mba is listed as Consultant | Executive Coach at Oakland University.
AeroLeads has found 1 work email signal at @pepperdine.edu for Sheri L. Mackey, Phd, Mba at Oakland University.
AeroLeads has found 1 phone signal(s) with area code 818 for Sheri L. Mackey, Phd, Mba at Oakland University.
Sheri L. Mackey, Phd, Mba is based in Bloomfield Hills, Michigan, United States while working with Oakland University.
Sheri L. Mackey, Phd, Mba has worked for Stratecomm Global, Oakland University, Luminosity Global Consulting Group, Panalpina, and Dhl.
You can use AeroLeads to view verified contact signals for Sheri L. Mackey, Phd, Mba at Oakland University, including work email, phone, and LinkedIn data when available.
Sheri L. Mackey, Phd, Mba holds Doctor Of Philosophy - Ph.D., Global Leadership And Change from Pepperdine University.
Sheri L. Mackey, Phd, Mba is listed with skills including Organizational Development, Leadership, Leadership Development, Management, Executive Coaching, Strategic Planning, Coaching, and Program Management.
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