Lead consulting engagements with clients in diverse industries, including supply chain management, transportation, and technology. Provide strategic guidance to optimize operational, financial, and business performance in global environments.

Instruct MBA and undergraduate courses focusing on organizational development, organizational behavior, and multicultural integration in global businesses. Serve as peer reviewer for 3 academic publications and conferences and as global track chair for Global Business and Technology Association conference.

Founded and led global consulting firm aiding large enterprise clients in streamlining multi-country service operations and surfacing revenue-generating opportunities. Sustained 23% profit margins (versus 2% industry standard), on average, with full P&L accountability.

Transformed global support organization of a transport and logistics enterprise into an integrated, sustainable customer success operation. Led 350+ member team of geographically dispersed sales support, design engineering, implementation management, and program management staff.

Led cross-functional management teams to include: Sales Support, Design Engineering, Implementation Management and Program Management across all regions. Redefined the customer interface on a global scale, driving improved business results across the organization. Managed the collaborative, cross-functional assessment, development, and delivery of consolidated operations model for DHL/Danzas integration into Deutsche Post Group. Partnered with sales and executive clients to negotiate service… Show more Led cross-functional management teams to include: Sales Support, Design Engineering, Implementation Management and Program Management across all regions. Redefined the customer interface on a global scale, driving improved business results across the organization. Managed the collaborative, cross-functional assessment, development, and delivery of consolidated operations model for DHL/Danzas integration into Deutsche Post Group. Partnered with sales and executive clients to negotiate service agreements that facilitated organization-wide results. Integrated effective staff mentoring, coaching and education programs to achieve business objectives. Managed $38M budget, with 15 direct reports and a team of 250 associates.- Led Sales Support, Customer Solution Design Engineers, Implementation Specialists and Program Managers responsible for creating, implementing and maintaining cohesive, streamlined solutions across complex operational environments- Developed Customer Advisory Board structure with closed loop process to feed valuable information back into the organization- Orchestrated portfolio management of $3.5B in products and services- Developed, deployed and managed joint scorecard metrics through QBR with key enterprise clients to define and measure joint global outcomes- Launched consulting services to become revenue generating ($11M) in first year Show less

Managed global organization chartered to coordinate seamless customer operations through design, implementation and program management for top global clients. Responsible for full P&L, staffing and management of global operations (10 direct reports, 125 indirect reports) and $1.5B portfolio. Identified growth opportunities and coordinated with cross-functional teams to create development plans for streamlining business for operations worldwide. - Created ability to generate $50M in… Show more Managed global organization chartered to coordinate seamless customer operations through design, implementation and program management for top global clients. Responsible for full P&L, staffing and management of global operations (10 direct reports, 125 indirect reports) and $1.5B portfolio. Identified growth opportunities and coordinated with cross-functional teams to create development plans for streamlining business for operations worldwide. - Created ability to generate $50M in incremental revenue through comprehensive cross-functional global operations strategy deploying joint product/service delivery solutions. - Led high performing global teams capable of aligning internal operations to an integrated, enterprise view of Cisco products and client requirements to ensure transformation that facilitated monthly and quarterly revenue targets were consistently exceeded. Show less