Sheri Melliere Email & Phone Number

Murfreesboro, TN, US

Nashville Metropolitan Area

• Positioned Aspirion as a leading revenue cycle management company (RCM) that optimizes industry-leading technology to resolve complex hospital claims.
• Enhanced workforce abilities by establishing centralized, company-wide training.
• Authored and implemented lean processes to streamline onboarding, new hire training (NHT), and quality review across 5 sites and 10 lines of service.
• Curated and implemented Aspirion's first Learning Management System (LMS).

Antioch, TN

• Designed and deployed comprehensive training programs across all operational areas (AR Follow-up, Billing, Cash, Credits, Customer Service and Pre-Arrival). From July 2015 to current, 98% of trainees have met or.
• Advise senior leadership in the prioritization of business-critical training needs and develop operational and quality processes.
• Designed and deployed QA processes for all operational areas. Partners with business leaders to identify KPIs and implement quality scorecards that measure performance against KPIs.
• Led migration to Google G Suite products from MS licensed products. Project included planning and facilitating movement of all center-wide documentation to Google Shared Drives, facilitating training for staff of 450.
• Led implementation of Google Classroom to streamline onboarding and recurrent training processes and the adoption of a center-wide LMS.
• Serves as a subject matter expert (SME) in training, quality and CI approaches providing direction and leadership to all levels of management. Designs communication strategies to improve employee performance and.

Greater Nashville Area

• Led diverse team of training specialists and instructional designers to provide technical training for five Medicare Contract Sites.
• Provided proactive leadership to support an engaged and lean culture. Accountable for ensuring program and training records aligned with ISO 9001 QMS standards.
• Managed instructional design and technology projects for local and regional contract sites.
• Optimized learning through multi-mode training, classroom instruction and action learning.
• Transitioned division from paper training to digital instruction; project managed concurrent instructor-led courses, e-learning and blended learning initiatives.
• Assessed training outcomes, conducted train the trainer pilot exercise and reviewed the quality of new curriculum for modification and budget alignment.

Nashville, TN

• Continuously cultivating relationships that drive long-term direct sales.
• Engage social media management to promote products and engage nationwide customer base. Regularly create and publish advertisements on Facebook, Instagram and YouTube.
• Regularly facilitate customer classes via Zoom and Facebook Live Rooms.
• Developed formal recurrent training program that increased team’s annual sales by 35%.
• 75% of direct reports earned promotions to senior consultants.
• Facilitated monthly learning opportunities for customers to use products and support team sales.

Greater Salt Lake City Area

• Designed and launched learning delivery plan that gauged effectiveness via talent review processes, coaching, change management, organizational design and team building.
• Provided on boarding for more than 500 customer service associates from 1990 to 1994.
• Evaluated quality trends and identified areas of continuous improvement.
• Facilitated center-wide Total Quality Management (TQM) program.
• 80% of training staff promoted into managerial roles over this period of time.
• Provided timely, relevant coaching to support personal development and corporate objectives to all levels of leadership.

Phoenix, Arizona Area

Bachelor Of Science - Bs

Walter Cronkite School Of Journalism And Mass Communications

Education record