Sheri Mello Email & Phone Number

In my role I oversee all aspects of client support operations. Leading and managing teams, I focus on innovating processes and continuously improving customer channel workflows to ensure a best-in-class experience for our clients. By aligning strategies with the company's mission and goals, I drive customer satisfaction and loyalty, resulting in increased.

Oversee all aspects of the client services department, including developing and maintaining strong business relationships with clients, and ensuring that client services teams operate effectively to provide the highest quality service, and deliver on the company's overall mission and goals.

Direct leadership and oversight of client services representative team to ensure delivery of a consistent and remarkable customer experience.

Greater Minneapolis-St. Paul Area

Overall talent leadership for multi-site training and development teams providing remote indirect support for 2,000+ customer-facing leaders and team members.-Partnered with Voice of Customer team and senior leaders to identify service delivery solutions that exceeded customer expectations.-Implemented training solutions to support on-going enterprise.

Greater Minneapolis-St. Paul Area

Team and project leadership for various service and software deployments to improve the customer experience.-Lead large scale, complex project deployments for over 4,000 multi-site customer-facing leaders and team members achieving all deployment goals including $2M in cost savings. -Lead virtual Customer Experience Quality Team of 40 to improve national.

Arden Hills, MN

Direct leadership and oversight of branch, phone, back-office, warehouse operations, and personnel, creating a collaborative team culture across multiple sales and service channels.-Achieved 100% of the district strategic deployment adoption goal for 4 consecutive years. -Collaborated cross-functionally to drive change and deploy company initiatives..

Plymouth, MN

Direct leadership of call center operations and personnel, exceeding customer expectations.-Improved employee performance by creating partnerships, setting expectations, and coaching and development. -Lead continuous improvement initiatives and improved customer service efficiencies by 3%.-Collaborated with workforce leadership to create real-time reporting.

Bachelors Degree, Business And Management

Associate Of Arts (A.A.) Degree, General Studies