Sherin Jayanand, Pmp® Email & Phone Number

Dubai, Ae

London, England, Gb

Driving strategic initiatives through multiple programs across the group.

- Accountable for portfolio of above USD50m- Global role influencing 231 million subscribers across 22 different countries- Drive digital transformation across the group through Portfolio management of strategic initiatives- Adaptation of Bimodal approach for delivery, i.e. going agile for digital demands while retaining waterfall model for traditional rollouts- Ensuring effective stakeholder management with proactive stakeholder engagement- Motivate and guide internal and external program managers to achieve common delivery goals

- Management of Programs impacting 22 countries touching 230+ million subscribers- Rolled out digital MVP (minimum value proposition) offerings to enable speed to market- Delivered Customer Experience Management initiative from technology side to improve upon NPS- Collaborated with business teams, vendors and stakeholders for time/cost bound application delivery- Rolled out Groups’ interim Digital Presence solution by incorporating mobile user experience- Maintained engagement at C-level on the overall change management of Transformation, Managed Services, Standardisation and Shared Service rollouts by bridging gap between business & technology

Bangalore, Karnataka, In

- Responsible for the overall engagement with Airtel- Collaborating with system integrators - Setting up the Project Management Organisation- Defining and negotiating engagement terms with various stakeholders

Espoo, Southern Finland, Fi

- Accountable for end to end delivery and implementation of multiple projects worth millions- Accountable for managed services in Iran impacting 30+ million subscribers- Successfully transformed from a client run operations to a managed service operation- Actively involved in solution designing and architectural recommendation process for the team- Managing a large team of 60+ resources from various cultural and locational diversity- Spearhead engagements with C-Level including CIO and CEO on critical and business impacting initiatives- Instrumental in contributing to the success of the following prestigious projects - MTN-Irancell, Iran - MTNL, Delhi & Mumbai, India - EMTEL, Mauritius - Airtel, Madagascar

Espoo, Southern Finland, Fi

- Instrumental in planning for transition into managed service for different operators- Pioneered off-shoring of managed services thus bringing in reduction in cost internally and externally- Escalation point for CIO’s of operations- Preparation of resource plan for Hub-cluster model of delivery- Building back-ups at all levels of operations with minimal or zero increase in resource- Successfully transitioned from a client run operations to a managed service operation- Manage a mix of experienced and amateur resources from both local and expat origin- Ensuring smooth operations of MTN's Iran interest specifically in WiMax and GSM line of service - Co-ordinate on behalf of the ITS team with various business units of MTNI- Reporting to MTN-I’s senior management including CIO and CEO on critical and business impacting situations- Reporting to the Tecnotree Management on potential opportunities, escalations, risks, crisis, etc.- Ensuring accurate and on-time billing of MTN-I’s large subscriber base including pre-paid WiMax subscribers- Set up processes and procedures for running a new operation- Increased local participation leading to reduced expensive expatriates onsite - Set up 24 X 7 monitoring centre- Provide strategic insights into areas of improvement Negotiating SLAs- Built and maintained excellent relationship with key stakeholders- Successfully identified and promoted key resources to take up additional challenges

Espoo, Southern Finland, Fi

- Performed the role of lead integrator by interacting and managing 3rd party vendor requirements/delivery- Set up internal demand management process that ties in with that of MTNIs- Liaise with business and user groups within the organization for all their billing system related needs- Manage and track multiple deliveries related to diverse new functionalities- Work closely with the Business development and Project teams for Proposals, Project Plans, Estimates, Timelines and Solutions- Interface with MTNI’s senior management team as Tecnotree’s SPOC- Coordinating with Tecnotree team to meet with MTN-I’s end to end requirements- Provide assistance/guidance to the offshore team in order to ensure that the delivery is on the right track- Ensured revenue enhancements for both MTN-I and Tecnotree by timely implementation of business needs using project management skills- Successfully introduced quarterly bundled drops instead of adhoc drops- Provided innovative practical solutions for day to day challenges- Tracking of Change Requests and Projects

Espoo, Southern Finland, Fi

Project Management for MTNL, Delhi and Mumbai, India [Project Manager] o Turned around the project by streamline the implementation projecto Ensuring timely delivery and implementation of billing solution in both Delhi & Mumbaio Assisting MTNL in formulating business plans in line with the billing product functionality.o Consolidating business requirements of multiple units (Delhi & Mumbai) to have a unified product rollout.o Successfully guided MTNL into launching commercial CDMA services for both pre & post-paid subscriberso Built and maintained relationship between different stakeholders in both Delhi & Mumbaio Implemented version controling Project Management during study and pre-implementation phase for EMTEL, Mauritius [Project Manager] o Led and guided a team of business analyst in capturing every bit of client’s current business.o Map client’s business requirement into product functionalityo Assisted and guided the team in formulating strategy for porting existing data o Defined a comprehensive rollout planProject Management for Madacom (now known as Airtel-Madagascar), Madagascar [Project Manager] o Assisted client in drawing up an overall project plan to seamlessly integrate the delivery plan of all vendors to get an overall control of the projecto Successfully ensured migration of both pre-paid and post-paid base into a single system.o Motivated an exceptionally talented team in both Bangalore and Madagascar.o Ensured project interests are met even when the customer was going through a takeovero Coordinated with various 3rd party solution providers to align with overall project plan

Kolkata, West Bengal, In

Contributed to the success of the following projects: -- Pacific Bangladesh Telecom Limited, Dhaka, Bangladesh- Manitoba Telecom Services, Manitoba, Canada- Hutchison Telecommunications, Argentina- Puerto Rico Telephone Company, Puerto Rico, USA- Telscape, Mexico- Cable and Wireless, Panama- AmeriVision Communications, Oklahoma, USARole & Responsibility- Managed Service technical lead for Pacific Bangladesh Telecom Limited, Dhaka, Bangladesh- Implementation and operational support for Manitoba Telecom Services, Manitoba, Canada- Implementation and project co-ordination for Hutchison Telecommunications, Argentina - Data migration and deployment of various interfaces for Puerto Rico Telephone Company, Puerto Rico, USA - Product presentation at Mexico City, Mexico for Telscape.- Offsite support operations for Hutchison Telecommunications Argentina and Cable and Wireless, Panama.- Multi-site data migration study- Remote Installation of Ushacomm product suite and other components from Calcutta to Portland, Oregon, USA - Development of Reports Module for Puerto Rico Telephone Company- Product customization for AmeriVision Communications, Oklahoma, USA.- Product customization for Telscape, Mexico- Product re-engineering

Education record

Bcom, Commerce