Sherin Jacob Email & Phone Number

Sammamish, Wa, Us

Seattle, Wa, Us

Seattle, Wa, Us

Dubai, Ae

Santa Clara, California, Us

San Francisco, Ca, Us

(Position2 Brand Monitor since December 2009, which was acquired by Thismoment in January 2012)- Manage complete product development cycles for Analytics, Social Media Management & Monitoring- Lead all aspects from design, development and the release process- Collaborating with design, engineering, marketing and executive leadership during the development cycle- Evangelize and advocate product features and benefits to internal and external stakeholders- Identify new market opportunities for Thismoment, create user stores and present to the review board- Started moving towards an agile process for the complete development cycle

Bangalore, Karnataka, In

- Implemented staffing strategies to provide a qualified and diverse candidate pool.- Negotiated employment offers with clients by partnering with hiring managers, senior management, and other groups as necessary.- Recurring follow-ups with client to ensure that candidate needs are met and to discuss future staffing plans.- Devised creative and cost-effective incentive and morale-boosting programs that increased employee satisfaction and productivity

Chicago, Il, Us

- Maintaining a strong relationship with clients, by regularly interacting with them regarding their staffing requirements, choice of media, cost etc.- Managing a candidate database where information is updated every hour- Allocating appropriate candidates for different clients- Ensuring timely appointments are set on a weekly basis as a schedule for recruiters to call candidates for the first round of interviews- Scheduling recruiters all over the US for the second round of interviews.

- Setting up the entire process to run backend operations for multiple US based projects- Executing defined Enterprise System strategies by aligning resources to support corporate initiatives- Developing, monitoring and assessing individual staff performance and providing timely feedback to promote team effectiveness.- Partnering with and giving feedback to vendors to ensure that SLA’s or performance objectives are met.- Employing industry best practices to manage operations at the lowest cost and improve operations performance

- Monitoring Errors / Deviations and initiate corrective measures after escalating to QA Supervisor- Recommending / suggesting innovative remedial measures (including training) based upon results of monitoring, auditing and reporting exercises- Generating account specific QA reports based upon pre-defined contractual criteria and providing inputs to QA Supervisor, enabling him to meet customer’s contractual obligations.- Updating clients with the latest developments on the call floor though daily, weekly and monthly reports- Responding to client queries and ensuring that the tasks assigned are accomplished on time