Project Management from start to finishDesign and map processes for automationsManage project build and update clientsOversee testing and go-live

RPA project consultancy for major pharmaceutical company

• Member of the RPA Center of Excellence – Developed documented processes and procedures for RPA Project Management and Development, Release Management, and Coding Standards • Release Manager for all automations• Project Manager for Global RPA projects

Responsible for continuous operations of Beam Suntory’s Global Sales, Marketing and Business Services applications.• Direct management of Managed Service provider• Responsible for prioritizing tasks and providing direction and guidance• Provide leadership to support a 24x7, 365 day operation. • Provide ITSM service operations utilizing ITIL processes embedded across the organization• Serve as escalation and customer advocate with business leadership• Coordinate with the functional teams and business for governance and effective delivery of enhancements• Maintain and report key performance indicators and service level agreements• Ensure adherence to audit requirements of applications in scope.

• Rapidly introduced a monthly release process to address backlog of enhancement requests• Implemented tool enhancements to support growing Project and Portfolio Management (PPM) functionality• Established new support model to reduce average daily ticket count from 50+ to under 10 (incidents and service requests) resulting in improved customer satisfaction• Due to corporate merger, led the effort for the migration of data from CA PPM to Daptiv

• Developed the interim as well as the overall Release Strategy for the Unity Program• Developed the Technical Change Control Process for the Unity Program• Established the Release Management Gating Process including all deliverable templates• Served as the Gating Steward for all Unity tool implementations• Led the team on the implementation of Quality Gate Management (QGM), the transport management tool being leveraged for the program• Conducted and documented the ITSM Level 2 workshop; ChaRM Level 3 workshop; and the Release Management Strategy workshop

Accountable for the processes that govern the corporate IT application landscape and software releases. Responsible for planning, scheduling and controlling the movement of software releases from development, to testing, and production environments in order to ensure the integrity of the systems are protected and the correct components are released. Lead a cross-functional Change Control Board (CCB) and publish meaningful metrics that demonstrate the health and capacity of the release processes. Overall management of IT Release Management resources.

- Define strategy for knowledge transition to Operations (applications & infrastructure) from Projects and Programs through the various phases of implementation.- Work with ePMO Process Methodology & PMs to improve process maturity through training and awareness of Knowledge Transition related tasks, assignments, estimates, actuals, and forecasting.

Contracted through Kelly IT Services to assist client with existing infrastructure outsourcing engagement.

Based on success of pilot program, selected to oversee assessment of IT operations for further outsourcing opportunities. Administered $1.8M budget. Worked in conjunction with top sourcing advisory firm to develop Organizational Target Operating Model and IT Sourcing Strategy. Negotiated agreements for support of all Hospira applications and Infrastructure Services.

Directed production support for CNA's primary policy administration system. Supervised staff of 14, including offshore developers. Additionally supported 25 applications through outsourced vendor. Managed vendor relations.

Oversaw production support and system enhancement for several critical business applications at Kemper. Supervised staff of up to 13. Administered average budget of $2.1M per year. Served as Project Manager for high-profile strategic initiatives. Managed support team for key web applications