Creating relationships with customers that inspire repeat and new businessAssisting customers via phone, email and fax regarding order inquiries and product availabilityPlacing orders via email, phone or fax from customers from the U.S. and intentional.Responsible for customer quote requestsOffer customized recommendations for unique customersArranging domestic and international shipments and documentationUnderstand and process orders per company procedureRun weekly meetings with management and production teams to ensure deadlines are met.Invoiced in E2 Shoptech, and processed payments in QuickbooksMonitor finished goods inventory and company consumables for the Texas site.Purchase Request entriesDocumenting and logging all customer complaints, and return requests.Assisting in ISO 9001 recertification annually.Providing information during internal auditsWriting work instructions and procedures as it pertains to the sales and customer services roles in order to maintain with ISO 9001 certification.Promoted to Inside Sales Representative from Customer Service Lead in January 2020Trained in Quickbooks, E2 Shoptech. “E2 Shop Floor Certified” and Microsoft Dynamics

Creating relationships with customers that inspire repeat and new businessAssisting customers via phone, email and fax regarding order inquiries and product availabilityPlacing orders via email, phone or fax from customers from the US and interntional.Creating quotes for customersCreate customized recommendations for unique customersArranging domestic and international shipments and documentationMaintained an understanding of deadlines for all orders and meets weekly with our management and production teams to ensure deadlines are met.Created invoices in E2 Shoptech and processed payments in QuickbooksMaintained and monitored finished goods inventoryTrained in Quickbooks Trained in E2 Shoptech. E2 Shop Floor CertifiedTrained in Microsoft Dynamics

Created relationships that inspired repeat customers. Customer Service (Answer emails and phone calls)Authorized RMAs for returns.Placing orders and taking payments.Offers tech support to customers in need.Create customized recommendations for unique customers.Invoicing.

Created an environment that inspired repeat customers. Created floor coverage schedules that ensure there is always someone available to help our guests. Recruited, Hired effective solution specialists. Coach and train team to achieve maximum results. Ensured the store achieved all sales/comp plans. Educates team on Prime policies and procedures. Created effective schedules. Supervise daily operations of the store. Responsible for all cash handling and store inventory.

Top tenured sales associate achieving 120% of gross profit required goal. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers.