Sherissa E. Email & Phone Number

San Francisco/Soma

• I’ve supported multiple physicians from our various west coast locations, managing patient health files, retrieving patient data using SQL and our electronic health record system (IDEAS) ensuring patient records are held strictly confidential (HIPAA), while maintaining and providing excellent customer service to all internal and external stakeholders via chat (Salve and Microsoft Teams), email, phone, and e-fax. • On a daily basis, I work closely and collaboratively with physicians, patients, care team (nurses and patient navigators, receptionists and our call center team).• My everyday tasks include requesting, processing, and releasing medical records to and from Patients/Providers/Healthcare Institutions, and making sure to organize and evaluate records for completeness and accuracy. Then, uploading and entering all labs (pap smear, blood work, mammo, genetic screening results) into the EMR system in a timely manner. • Aside from my role as a medical records coordinator, I’ve had the opportunity to review resumes and interview potential candidates alongside our team leads during our hiring process, assist with training and shadowing new hires.Work primarily with: Google Suite, Microsoft Outlook, Microsoft teams, RingCentral, Zoom, IDEAS, EMR, Citrix

Castro Valley, California

- Serve as the first point of contact for new and existing patients upon their arrival, checking them in for appointments, providing necessary paperwork, and acting as a liaison between patient and physician(s), as needed• Adhere to office protocols to schedule patients’ appointments, schedule meetings, via telephone, email, and in-person encounters• Document, verify, and update patients’ insurance while upholding HIPAA privacy practices• Generate and process patients’ contact lens orders using multichannel methods, thencommunicate with labs and manufacturers to ensure accurate and efficient fulfillment of these ordersWork primarily with: Google Suite, EMR, Practice Fusion, APEX

Castro Valley, California

Input patient records in the EHR system, verify prescriptions using a Lensometer and dispensing to patients.

San Leandro, Ca

-Provide excellent customer service such as asking customers if they need assistance in seeking what items they are looking for and using hand held devices to check if an item is in stock.-5:00AM Freight shifts to unbox new inventory and restock onto the sales floor-Went in for early morning Price Changes shifts to update clothing item prices on the sales floor.-Merchandising shifts to fulfill online orders with in-store merchandise then proceed to package and ship to customers.

Alameda, Ca

-Provide excellent customer service in store and over the phone by greeting customers. Assisting customers to find items that fit best with their needs and type of occasion the outfit is needed for.-Store opener/closer and Cashier balancing at end of day.-Put out new inventory shipped to the store on the sales floor.

Alameda, Ca

Cashier, restock merchandise, price merchandise.

Bachelor Of Science (B.S.), Health/Health Care Administration/Management

Education record

Social And Behavioral Sciences Degree (Aa), Liberal Arts And Sciences, General Studies And Humanities

High School Diploma

Activities and Societies: Cheerleading, Musical Theatre, Seussical The Musical