I had no idea I had a niche for multitasking until I landed my first Air Force civilian job in Ramstein, Germany. As a Guest Services Representative at Air Force Inns – Ramstein (“Lodging”), you take on many different roles. I was a call center agent, front desk receptionist, concierge, temporary housekeeper, room inspector, errand runner, and trainer. Balancing the tasks that came with these roles, allowed me to help take the load off of the various employees that worked at Lodging and meet the different needs of guests. Mastering multitasking at Lodging helped me develop my administrative and customer service skills to perform well in the call center, retail, and banking jobs that followed.I am the type of person who loves a challenge. So, when I am given multiple tasks to do in or out of my “comfort zone,” I am determined to complete them all showing my leadership that I am reliable and always willing to do my part and pick up the slack too. My ambitious nature has won me several awards, such as the Star Performer - 2012 Air Force Innkeeper Evaluation Award. My multitasking skills have not only helped me improve as an employee but also as a mother and a college student.Raising my son and attending college came with many responsibilities but like my previous jobs, I accepted the challenges. And as a result of my actions, I have a healthy and ambitious teenager, earned an Associate of Arts degree in Business Administration, and am currently pursuing my Bachelor of Arts in Multidisciplinary Studies. I feel positive that as I advance in Multidisciplinary Studies, I will advance in my multitasking skills to become a dependable advocate for my future employer.
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Customer Experience AssociateArmy & Airforce Exchange Service - Aafes Dec 2019 - Mar 2020Randolph Afb-Universal City, Tx• Run the cash register.• Answer phone calls.• Bag neatly customer’s purchased items.• Assist customers with Star Card (benefits) payments.• Assist customers with check cashing.• Price match store items with local stores.• Contact other departments for price checks.• Restock store items.• Clean station regularly. -
Mcc OfficerSecurity Service Federal Credit Union Sep 2018 - Dec 2019San Antonio, Texas Area• Provide enthusiastic, professional, and high-quality telephone service to members and potential members.• Process various inquiries and transactions as directed by properly identified members. • Educate members and potential members on products, services, membership benefits and discounts that will enhance their quality of life. • Set up membership accounts for potential members and add accounts for current members. • Fax and email account documents to members upon request.• Report fraud situations to the Fraud Team, so the members’ accounts and cards are protected, and new cards are mailed out to the members. • Maintain current working knowledge of SSFCU Member Handbook, policy and procedures. • Comply with applicable regulatory laws pertaining to the credit union and internal policies and procedures. • Conduct all duties in a manner intended to enhance the image of the Credit Union. -
Member Service Call Center TechnicianRandolph Brooks Federal Credit Union Feb 2017 - Mar 20181 Randolph Brooks Pkwy, San Antonio, Tx 78233Provide enthusiastic, professional, quality telephone service to members, and non-members. Process various inquiries and transactions as directed by properly identified members. Recommend products and services to members to enhance their quality of life. Maintain current working knowledge of RBFCU Member Handbook, policy and procedures. Comply with applicable regulatory laws pertaining to the credit union and internal policies and procedures. Conduct all duties in a manner intended to enhance the image of the Credit Union. -
Apparel Sales AssociateAcademy Sports + Outdoors Dec 2015 - Jan 201715350 Interstate 35 N, Selma, Tx 78154Provide prompt, friendly customer service. Zone merchandise and conduct price changes. Set and maintain weekly ad signage. Perform price/SKU look-ups. Set and maintain planograms. Unload merchandise from trucks. Answer telephone. Housekeeping duties. Attend training seminars. And train new employees. -
Customer Care AssociateWest Corporation Sep 2014 - Dec 20142103 Universal City Blvd., Universal City, Tx 78148Customer service, answer phone calls, handle service changes, problem solving, and general customer inquiries, and generate sales. -
Lead Guest Services RepresentativeRandolph Afb - Randolph Inn Apr 2012 - Aug 2014415 B Street, Randolph Afb, Tx 78150Perform check-ins and check-outs for lodging guests, activate or select accurate keys for guests’ rooms, brief guests on the AFI based lodging policy. Reserve rooms for potential guests, answer phones, upkeep the sundry store, check the quantity of room keys, copy and fax important guest documents, conduct room checks regularly, clear the departure list, check the room availability regularly, address military guests by rank and name. File pet records for guests in the pet-friendly units and all registration forms, perform job shadowing with new employees, post and call in wake-up calls and maintenance requests. Sell sundry items and post payments. Set up key packets and comment cards (available for guests.) Prepare and deliver Distinguished Visitors’ packets and keys. Conduct courtesy calls for all incoming guests. Notify guests of incoming mail. Check TDY/PCS orders upon check-in, notify management of guest appointments and complaints, and keep the front desk and break room clean.
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Guest Services RepresentativeRamstein Ab - Ramstein Inn Jul 2010 - Mar 2012Building 3336, Ramstein- Miesenbach, Rheinland-Pfalz, Germany 66877Perform check-ins and check-outs for lodging guests, activate or selecte accurate keys for guests’ rooms, brief guests on the AFI based lodging policy. Reserve rooms for potential guests, answer phones, check the quantity of sundries, check the quantity of room keys, copy, fax, email and scan important guest documents, conduct room checks regularly, clear the departure list, check the room availability regularly, and address military guests by rank and name. Sold sundry items and post payments. Notify guests of incoming mail. File pet records for guests in the pet-friendly units, perform job shadowing with new employees, post and call in wake-up calls and maintenance requests. Prepare lodging packets for incoming aircrew members (at the Prime Knight Desk.) Stamp TDY orders for rations, notify management of guest appointments and complaints, and keep the front desk and break room clean.
Sherita Scott Education Details
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Graduate
Frequently Asked Questions about Sherita Scott
What is Sherita Scott's role at the current company?
Sherita Scott's current role is Experienced Member Services Representative | SAC Business Administration Honors Graduate 2022 | Multidisciplinary Studies Student Seeking Human Resource Opportunities.
What schools did Sherita Scott attend?
Sherita Scott attended The University Of Texas At San Antonio, San Antonio College.
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Sherita Boston-Scott
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