Sheri Turner Email & Phone Number

Redmond, Washington, Us

Redmond, Washington, Us

Redmond, Washington, Us

Redmond, Washington, Us

Managed several key project elements across multiple mixed reality products.• Drove readiness efforts for cross-product launches: managed content and design assets for the Community site; managed internal stakeholder relationships and coordinated technical training of global service agents.• Strategized alignment of multi-product roadmaps• Collected and triaged customer feedback and insights from the Dynamics 365 Community site• Provided analysis of user requests, issues and trends to bring the customer’s voice to conversations backed up with data• Proactively assisted in development of new processes across multiple product teams, resulting in improved customer satisfaction• Managed activities and cross-functional execution of MR community experiences across launches, monthly release plans, updates and our MVP programs• Created and maintained project schedule and RACI

Redmond, Washington, Us

Served as a member of the Project Management Organization (PMO) for Windows New Experiences and Technology, focusing on mixed reality and 3D applications. • Managed roadmap, requirements, and scope for 12-person team. Ran weekly production meetings, drove team timelines and budget, and owned tracking and reporting in VSTS. • Executed deftly within all levels of the organization, across teams and products partners to achieve success for our partners and end users.• Developed, communicated and maintained team procedures, best practices, and guidelines.• Co-managed a customer feedback project for the Photos app with the Seattle Bureau of Fearless Ideas which resulted in 22 user-generated videos, 71 unique pieces of product feedback, and direct interaction between end users and the Photos app team. • Project managed the team responsible for the Window's presence at the multi-day Build Developer’s Conference 2017 and 2018. Coordination of demo station logistics, speaker sessions, and feedback capture through surveys, customer interaction and video, exceeding KPIs by 18%.

Redmond, Washington, Us

• Managed the Community Agent Tool (CAT) - an internal tool used to manage online customer support forums and ensure that Microsoft met its community support service level agreements with customers• Collaborated with international stakeholders across multiple platforms on release and readiness planning for CAT• Managed project timelines, priorities, and deliverables ensuring reliable partnerships between internal and external teams• Managed site configuration for both the Microsoft Community platform and internal support agent tools, included gathering and executing on configuration requirements• Support with onboarding of new product support to the online forums, included managing project documentation, training new users on internal tools, and taking part in UAT. New products onboarded include Windows 10 and Surface Book • Implemented change requests through custom publishing and platform tools, as well as updated web pages using HTML, XML, and CSS

Redmond, Washington, Us

• Managed content updates and digital marketing campaigns for the Microsoft Partner Network website. • Developed and edited content for appropriate tone and adherence to Microsoft style guidelines for the global Microsoft Partner Network website• Drove stakeholder engagement by managing and implementing communication plans, managing stakeholder meetings, and facilitating stakeholder content reviews• Monitored site performance metrics and provided reports and recommendations to stakeholders based on sound business intelligence

Kirkland, Wa, Us

• Created and managed a career development program for Allyis employees which encompassed technical and nontechnical training offerings, one-on-one coaching, and tuition assistance • Planned, coordinated, and executed company training sessions on various subjects to meet skills gaps, including Supervision 101, Project Management 101, and many more• Wrote corporate communications to promote the program and its offerings• Planning and execution of company events including the quarterly employee “Town Hall” meetings, annual company meetings, and employee awards

Summary of stage management duties:As a lead stage manager of several productions my principle responsibilities included: tracking of logistical and scheduling details; maintaining cross-team communications between creative, technical, and house staff; setting and prompting of technical cues, documenting all show-related information, and coordinating all aspects of the production for actors and technicians for each performance.Representational listing:• Monty Python’s Spamalot - 101 Productions, New York, NY • Pro Bowl Preshow & Kauai Events - Schneider Events, Honolulu, HI • The Graduate/VM - 321 Management, New York, NY • Miss Saigon - Alan Wasser Associates, New York, NY • 60 Minutes - Young Artists of New York, New York, NY• MTV Music Awards, New York, NY

Stage Management

Bachelor Of Arts (B.A.) Candidate