Sher Kirk Email & Phone Number

Calgary, Canada

Anticipate, influence, and collaboratively navigate the direction of the organization relative to public expectation and use, technological capability and capacity, and the direction of the One Call industry as a whole. Create, articulate, share, and navigate a clear operational vision that unifies corporate and staff goals.Provide leadership, direction, and support to Operational Group, including Member Services and Contact Centre Teams. Responsible for ongoing research and… Show more Anticipate, influence, and collaboratively navigate the direction of the organization relative to public expectation and use, technological capability and capacity, and the direction of the One Call industry as a whole. Create, articulate, share, and navigate a clear operational vision that unifies corporate and staff goals.Provide leadership, direction, and support to Operational Group, including Member Services and Contact Centre Teams. Responsible for ongoing research and development, review, and improvement of procedures, processes, and technical solutions supporting day-to-day operations that optimize the position of the organization to meet long-range strategic objectives. Show less

Alberta, Canada

Calgary, Canada Area

Responsibility and accountability for contact centre deliverables and performance management of direct reportsProviding strong leadership, mentoring and communication of vision based on core values and mutual respectProcess improvement through analysis, action and recommendation to senior management teamEstablishing and maintaining positive collaborative relationships with internal and external stakeholdersWorkforce Management; forecasting, scheduling and contingency… Show more Responsibility and accountability for contact centre deliverables and performance management of direct reportsProviding strong leadership, mentoring and communication of vision based on core values and mutual respectProcess improvement through analysis, action and recommendation to senior management teamEstablishing and maintaining positive collaborative relationships with internal and external stakeholdersWorkforce Management; forecasting, scheduling and contingency planningHiring, facilitation, initial and ongoing trainingMediation, negotiation, conflict resolution through creative problem-solving Show less

Provide leadership, coaching and support for team members to define and achieve corporate and personal goalsSupervision of overall call centre to achieve specific KPI deliverables - manage workforce resourcesConflict resolution, mediation

General reception and office dutiesMaintain and distribute inventory of office equipment, supplies and promotional itemsMonthly invoicing, accounts receivable, accounts payableRegistration of new membershipsVendor relations; building maintenance contracts, office equipment leasesProvide assistance and recommendations as required or requested to management team regarding business plan and process improvementsDatabase management

Calgary

Calgary

Business Management

Multimedia Production Certificate, Web Design; E-Publishing; Graphics

Ba, Criminology/Sociology

Sociology/Psychology