Sherlene Guinto

Sherlene Guinto Email and Phone Number

Customer Service Associate
Sherlene Guinto's Location
Guimba, Central Luzon, Philippines, Philippines
About Sherlene Guinto

I started my career 4 years ago as Customer Service Representative and Collection specialist at Sutherland wherein we performed handling their credit card accounts, reminding them about their past due, collecting their payments, assisting them when they have a concern or dispute to their credit card and establishing their good credit score. I also handled B2B and Retail account at Foundever, our task is to assist the customer via phone, chats or email regarding their order (tracking or processing their order, processing refund or returns and soft sales. With these roles, I learned to communicate well to any type of customer around US, identify their needs, solve their concerns and gave them a satisfaction regarding the service I provided to them without compromising the quality of the call.

Sherlene Guinto's Current Company Details

Customer Service Associate
Sherlene Guinto Work Experience Details
  • Sitel Group
    Customer Service Representative
    Sitel Group Aug 2020 - May 2023
    • Execute daily phone calls/email/chats, contact decision makers, assess needs and process or track the orders.• Explain client products/solutions and value proposition to businesses of different verticals and sizes and explain how to address client needs.• Troubleshoot small technical set up issues or route them to relevant teams.
  • Sutherland
    Customer Service Specialist
    Sutherland May 2018 - May 2020
    Tarlac, Central Luzon, Philippines
    • Handled outbound/inbound calls surrounding past due credit card account • Educating customer on their account balance due• Complying with overall quality standard
  • Jdc Auditing, Bookkeeping And Consultancy Services
    Accounting Assistant
    Jdc Auditing, Bookkeeping And Consultancy Services Jan 2018 - May 2018
    Cabanatuan, Central Luzon, Philippines
    • Managing clients’ records.• Filing ITR.• Doing journalizing, ledger and balance sheet.

Sherlene Guinto Education Details

  • College For Research And Technology
    College For Research And Technology
    Accounting

Frequently Asked Questions about Sherlene Guinto

What is Sherlene Guinto's role at the current company?

Sherlene Guinto's current role is Customer Service Associate.

What schools did Sherlene Guinto attend?

Sherlene Guinto attended College For Research And Technology.

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