Sherlene Guinto Email and Phone Number

I started my career 4 years ago as Customer Service Representative and Collection specialist at Sutherland wherein we performed handling their credit card accounts, reminding them about their past due, collecting their payments, assisting them when they have a concern or dispute to their credit card and establishing their good credit score. I also handled B2B and Retail account at Foundever, our task is to assist the customer via phone, chats or email regarding their order (tracking or processing their order, processing refund or returns and soft sales. With these roles, I learned to communicate well to any type of customer around US, identify their needs, solve their concerns and gave them a satisfaction regarding the service I provided to them without compromising the quality of the call.